Aftersales Manager

Jago Consultants; Maidstone; On-site; GBP 42,000 - 62,000; Full time

Job summary

Jago Consultants seeks an experienced Aftersales Manager / Service Manager for a busy main dealership in Maidstone, Kent. You will oversee the service department, drive performance, and champion customer satisfaction while managing costs and KPIs.

The successful candidate will lead and develop the team, maintain brand standards, and support long-term career progression within the dealer group.

Qualifications

• Previous experience as a Service Manager or Aftersales Manager with a proven track record.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Review CSI surveys and other metrics to monitor customer satisfaction.
• Challenge and drive the performance of Service department staff.
• Coach and motivate the team to sustain long-term staff engagement.
• Control department costs and monitor performance against targets and budgets.
• Lead recruitment when required and manage performance through analysis and targeted actions.
• Analyse performance data to identify weaknesses and plan improvement or marketing activity.
• Regularly review Service KPIs to track trends and outcomes.

Job description

Aftersales Manager / Service Manager – Maidstone, Kent

Our client is a busy main dealership who is looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.

To oversee all aspects of the Service Department operations

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Review Service KPIs on a regular basis to track / monitor performance and identify trends

Previous experience as a Service Manager or Aftersales Manager who is successful in their current position

You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.

Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package