Service Delivery Lead - After-Sales & Operations Excellence
Hisense UK
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Descripción de la vacante
Hisense UK in Leeds is seeking an experienced Service Delivery Manager to lead after-sales service operations, drive customer satisfaction, and ensure efficient cost control across the UK service network.
You will oversee external partners, manage spare parts planning, and work with international teams in Europe and China to shape service strategy.
The role demands strong stakeholder management, analytical skills, and a track record of delivering measurable service improvements.
Formación
- Proven experience in service delivery or after-sales management.
- Experience managing third-party providers against KPIs/SLAs.
- Strong analytical and problem-solving skills.
Responsabilidades
- Monitor and manage service delivery performance against KPIs, SLAs, and quality standards.
- Oversee external partners' performance and drive continuous improvement.
- Lead spare parts operations including forecasting and inventory management.
- Collaborate with internal and international teams to align service strategy.
Conocimientos
Educación
Herramientas
Descripción del empleo
Hisense UK in Leeds is seeking an experienced Service Delivery Manager to lead after-sales service operations, drive customer satisfaction, and ensure efficient cost control across the UK service network.
You will oversee external partners, manage spare parts planning, and work with international teams in Europe and China to shape service strategy.
The role demands strong stakeholder management, analytical skills, and a track record of delivering measurable service improvements.
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