Aftersales Customer Care Specialist

Technogym USA United States; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness solutions company in the UK is looking for a Customer Care Specialist. You'll provide first-line support for customer queries via phone, email, and online portals, ensuring high levels of customer satisfaction. Required skills include strong communication and customer service abilities, along with knowledge of CRM systems like SAP or Salesforce. The role also involves maintaining customer relationships and ensuring timely issue resolution. A competitive package with bonuses and wellness benefits is offered.

Benefits

Annual bonus scheme

25 days annual leave

Private Medical Insurance

Corporate Wellness Programme

Qualifications

• 1-3 years experience in a call center or retail/customer service support.
• Strong phone and verbal communication skills with active listening.
• Knowledge of customer service practices and principles.

Responsibilities

• Act as the first-line response for customer queries via phone and email.
• Provide effective solutions or escalate issues to the technical team.
• Guarantee customer satisfaction through professional assistance.

Skills

Customer service skills

Communication skills

Problem-solving

Attention to detail

Tools

SAP

Salesforce

ServiceMax

Job description

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health . By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Your Role

If you thrive working in the Customer Care field and you are obsessed with user satisfaction this is the position for you! One of Technogyms goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality to provide the best fitness experience to all users.

We are looking for a hands‑on and result driven Aftersales Customer Care Specialist who will play a crucial role in customer satisfaction. You shall have a positive and proactive mindset as your role will be key in recording administering and managing incoming customer issues striving for customer satisfaction and a high‑class level of service in this stage of the premium customer journey.

Your Impact

• Act as the first‑line response via the phone email and online portal for all customer queries or reports troubleshoot to be able to identify correct way forward.
• Provide effective solutions to known problems or pass to field technical team to visit
• Identify / order the needed spare parts in case of easy‑to‑solve issues or providing accurate quotes to customers when needed
• Guarantee customer satisfaction through professional technical assistance standards in terms of politeness quality and speed
• Process orders of spare parts specifically requested by customers
• Guarantee accurate data collection to ensure communication is managed correctly
• Manage the collection of feedback data related to products
• Ensure timely resolution of issues in line with Customer SLAs
• Manage key customer relationships attending regular calls and providing weekly reports to provide proactive updates to ensure complete satisfaction
• Chase all parties and suppliers to ensure all are working to the highest standard of SLA

About You

Ideally you are passionate about working out enthusiastic and proactive while also down‑to‑earth and ethical. You have a high level of attention to detail and accuracy with strong time and workload management skills.

What you should bring

• 1-3 years experience in a call center or retail environment or in a customer service support role
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Knowledge of CRM management - SAP / Salesforce / ServiceMax would be plus
• Ability to multi‑task set priorities and manage time effectively

Whats on offer

• Annual bonus scheme
• High‑end and up‑to‑date tools to do the job well
• On‑site premium showroom (also the staff gym!)
• 25 days annual leave (increasing further with long service) plus UK Bank Holidays
• Free parking
• Free premium Italian coffee
• Pension and Life Assurance scheme
• Private Medical Insurance
• Corporate Wellness Programme and wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Product employee purchase scheme
• Comprehensive induction programme
• Promoting from within is our first priority
• Amazing people!

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!