Aftersales Assistant Service Manager - Lead & Optimize

JCT600 Limited; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 34 days

Family support leave

Training & development

Cycle-to-work

Discounted gym schemes

Inclusive culture

Job summary

JCT600 Ltd is seeking an Assistant Service Manager to support the Service Manager in a busy aftersales department. You will help lead the team, plan workshop activity and ensure brand standards are maintained while delivering an outstanding customer experience.

You will manage bookings, labour sales and KPI performance, focusing on efficiency, profitability and customer care. A UK driving licence is required.

Qualifications

• Experience leading or coaching a team in a service or aftersales environment.
• Ability to balance customer experience, workshop efficiency and commercial results.
• Strong communication, organisation and problem-solving skills; confident with dealership systems.
• Kerridge experience would be an advantage; UK driving licence required.

Responsibilities

• Lead and coach the service team to deliver excellent customer care and meet departmental objectives.
• Manage workshop bookings, job cards and workflow to optimise capacity and minimise repeat visits.
• Support the Service Manager with labour sales, profitability, customer feedback and team performance.
• Maintain brand standards, warranty processes and a safe, well-organised workshop environment.

Skills

Team leadership

Customer experience focus

Communication

Organisation

Problem solving

Kerridge systems

UK driving licence

Job description

JCT600 Ltd is seeking an Assistant Service Manager to support the Service Manager in a busy aftersales department. You will help lead the team, plan workshop activity and ensure brand standards are maintained while delivering an outstanding customer experience.

You will manage bookings, labour sales and KPI performance, focusing on efficiency, profitability and customer care. A UK driving licence is required.