Assistant Service Manager

JCT600 Limited; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 34 days

Family support leave

Training & development

Cycle-to-work

Discounted gym schemes

Inclusive culture

Job summary

JCT600 Ltd is seeking an Assistant Service Manager to support the Service Manager in a busy aftersales department. You will help lead the team, plan workshop activity and ensure brand standards are maintained while delivering an outstanding customer experience.

You will manage bookings, labour sales and KPI performance, focusing on efficiency, profitability and customer care. A UK driving licence is required.

Qualifications

• Experience leading or coaching a team in a service or aftersales environment.
• Ability to balance customer experience, workshop efficiency and commercial results.
• Strong communication, organisation and problem-solving skills; confident with dealership systems.
• Kerridge experience would be an advantage; UK driving licence required.

Responsibilities

• Lead and coach the service team to deliver excellent customer care and meet departmental objectives.
• Manage workshop bookings, job cards and workflow to optimise capacity and minimise repeat visits.
• Support the Service Manager with labour sales, profitability, customer feedback and team performance.
• Maintain brand standards, warranty processes and a safe, well-organised workshop environment.

Skills

Team leadership

Customer experience focus

Communication

Organisation

Problem solving

Kerridge systems

UK driving licence

Job description

As Assistant Service Manager, you’ll support the Service Manager in leading a busy aftersales department, helping the team deliver strong results and an outstanding experience for every customer.

You’ll play a key role in the day‑to‑day running of the department, supporting colleagues, planning workshop activity and maintaining brand standards.

As Assistant Service Manager, your day‑to‑day will include:

• Leading and coaching the service team to deliver excellent customer care and achieve departmental objectives.
• Managing workshop bookings, job card preparation and workflow to make the best use of available capacity and minimise repeat visits.
• Supporting the Service Manager with labour sales, profitability, customer feedback and team performance.
• Maintaining brand standards, warranty processes and a safe, well‑organised working environment.

What we’re looking for in an Assistant Service Manager:

We’re looking for a confident, customer‑focused leader with a strong understanding of how an automotive service department operates.

• Experience leading or coaching a team in a service or aftersales environment; Senior Service Advisor experience would be an advantage.
• The ability to balance customer experience, workshop efficiency and commercial results.
• Strong communication, organisation and problem‑solving skills.Confidence using dealership systems; Kerridge experience would be an advantage.
• A full UK driving licence with no excessive penalty points.

What we offer:

• Annual leave :34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support :Enhanced paid maternity and paternity leave
• Training & development :From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
• Cycle‑to‑work and discounted gym schemes
• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “ Life at JCT600 ” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.