Aftersales Front of House Leader | Drive Service & Loyalty

JCT600 Ltd; Sheffield; Sur place; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Comprehensive package + bonus

34 days annual leave including bankhol

Family support: Enhanced maternity/pat

Life assurance and pension

Training & development

Colleague car purchase scheme

Cycle-to-work

Referral scheme up to £1,000

Résumé du poste

JCT600 Ltd in Sheffield is seeking a Front of House Manager for our Audi service operation. You will lead the customer-facing Aftersales team to deliver an exceptional ownership experience and uphold the highest standards of brand representation.

You will drive customer retention, CSI programmes, and revenue growth while collaborating with the Head of Aftersales to ensure efficient workshop loading and seamless communication.

Qualifications

• Proven experience leading a customer-facing Aftersales or automotive service team.
• Strong focus on delivering exceptional customer service and building relationships.
• Commercial awareness with ability to drive revenue and retention.
• Excellent leadership, coaching and people management skills.
• Experience managing manufacturer CSI programmes and targets.

Responsabilités

• Leading the customer-facing Aftersales team to deliver an exceptional ownership experience.
• Driving customer retention, commercial revenue, and departmental profitability.
• Setting daily priorities and monitoring team performance to meet objectives.
• Managing CSI programmes and ensuring compliance.
• Delivering outstanding customer service that strengthens loyalty and brand perception.
• Collaborating with Head of Aftersales and Workshop Manager for workshop loading and communication.
• Identifying opportunities to improve operational efficiency and retention.
• Overseeing customer follow-up and resolving concerns professionally.

Connaissances

People management

Customer service

Commercial awareness

Leadership

CSI programmes

Description du poste

JCT600 Ltd in Sheffield is seeking a Front of House Manager for our Audi service operation. You will lead the customer-facing Aftersales team to deliver an exceptional ownership experience and uphold the highest standards of brand representation.

You will drive customer retention, CSI programmes, and revenue growth while collaborating with the Head of Aftersales to ensure efficient workshop loading and seamless communication.