Aftersales Administrator: Logistics & Parts Coordination

Confidential; Park Gate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private pension

Life Insurance

25 days holidays plus bank holidays

Job summary

Confidential is seeking an Aftersales Administrator to join the Park Gate team. This office-based role coordinates logistics, warranties and spare parts, prepares quotations and invoices, and maintains ERP/CRM records to support engineers and client communication.

You will manage shipping, customs paperwork and post-visit documentation, while collaborating with multiple departments to ensure accurate, timely updates and the premium service level the company promises.

Qualifications

• Experience in logistics, parts coordination, shipping administration and aftersales support.
• Background in the marine, automotive, aviation, or luxury sectors.
• Ability to interpret technical information related to marine engineering or small craft.
• Strong organisational skills with the ability to manage multiple projects and deadlines.

Responsibilities

• Log, track, and maintain incoming support, warranty, and spare-parts requests.
• Prepare accurate quotations, costings, and invoices for parts.
• Develop relationships with departments to gather information for Aftersales.
• Maintain ERP and CRM systems and update with procurement support.
• Coordinate shipping, delivery, and customs documentation for parts.
• Assist in producing post-visit reports and documentation packs.
• Work with Client Experience Coordinator to keep clients updated.
• Handle incoming calls professionally and discreetly.
• Maintain records of communications and progress milestones.
• Ensure all written communications reflect premium standards.
• End-to-end spare parts ordering, sourcing, tracking, and delivery updates.
• Coordinate shipping, freight bookings, and logistics.
• Support travelling engineers worldwide with customs paperwork.
• Prepare parts for remote troubleshooting.
• Support Stores with picking and packing.

Skills

Administrative coordination

Attention to detail

Organisational skills

Logistics coordination

ERP/CRM systems

Tools

Sage 200

Job description

Confidential is seeking an Aftersales Administrator to join the Park Gate team. This office-based role coordinates logistics, warranties and spare parts, prepares quotations and invoices, and maintains ERP/CRM records to support engineers and client communication.

You will manage shipping, customs paperwork and post-visit documentation, while collaborating with multiple departments to ensure accurate, timely updates and the premium service level the company promises.