Aftersales & Logistics Coordinator

Cluett Reeve Ltd; Park Gate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private pension

Life Insurance

25 days holidays plus bank holidays

Job summary

Cluett Reeve Ltd is seeking an Aftersales Administrator to join our Park Gate team. The role is fully office based with hours Monday to Thursday 8:00am-5:30pm and Friday 8:00am-3:00pm, offering a salary from £30,000 per annum depending on experience.

You will log and manage support, warranty and spare-parts requests, prepare quotations and invoices, and coordinate shipping and customs documentation while maintaining ERP/CRM systems.

Qualifications

• Experience in logistics, parts coordination, shipping administration and aftersales support.
• Background in marine, automotive, aviation, or luxury sectors.
• Ability to understand and interpret technical information relating to marine, engineering, or small craft.
• Familiarity with ERP or CRM systems (ideally Sage 200).

Responsibilities

• Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are met.
• Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.
• Develop relationships with departments to gather information and follow through from enquiry to completion.
• Maintain ERP and CRM systems and update with procurement support.
• Coordinate shipping, delivery, and customs documentation for parts and equipment.
• Assist in producing post-visit reports, documentation packs, and follow-up recommendations.
• Work closely with the Client Experience Coordinator for clear updates.

Skills

Attention to detail

Organisational skills

Autonomy

Tools

Sage 200

ERP/CRM systems

Job description

Cluett Reeve Ltd is seeking an Aftersales Administrator to join our Park Gate team. The role is fully office based with hours Monday to Thursday 8:00am-5:30pm and Friday 8:00am-3:00pm, offering a salary from £30,000 per annum depending on experience.

You will log and manage support, warranty and spare-parts requests, prepare quotations and invoices, and coordinate shipping and customs documentation while maintaining ERP/CRM systems.