Aftersales Administrator

Cluett Reeve Ltd; Park Gate; Presencial; GBP 27 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private pension

Life Insurance

25 days holidays plus bank holidays

Resumo da oferta

Cluett Reeve Ltd is seeking an Aftersales Administrator to join our Park Gate team. The role is fully office based with hours Monday to Thursday 8:00am-5:30pm and Friday 8:00am-3:00pm, offering a salary from £30,000 per annum depending on experience.

You will log and manage support, warranty and spare-parts requests, prepare quotations and invoices, and coordinate shipping and customs documentation while maintaining ERP/CRM systems.

Qualificações

• Experience in logistics, parts coordination, shipping administration and aftersales support.
• Background in marine, automotive, aviation, or luxury sectors.
• Ability to understand and interpret technical information relating to marine, engineering, or small craft.
• Familiarity with ERP or CRM systems (ideally Sage 200).

Responsabilidades

• Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are met.
• Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.
• Develop relationships with departments to gather information and follow through from enquiry to completion.
• Maintain ERP and CRM systems and update with procurement support.
• Coordinate shipping, delivery, and customs documentation for parts and equipment.
• Assist in producing post-visit reports, documentation packs, and follow-up recommendations.
• Work closely with the Client Experience Coordinator for clear updates.

Conhecimentos

Attention to detail

Organisational skills

Autonomy

Ferramentas

Sage 200

ERP/CRM systems

Descrição da oferta de emprego

Aftersales Administrator

Location - Park Gate

Salary - from £30,000/annum (salary dependent on experience)

Hours: Fully office based - Monday to Thursday 8:00am-5:30pm and Friday 8:00am-3:00pm

Are you a strong administrator/coordinator who can work autonomously and as part of a team?

Do you have excellent attention to detail and strong organisational skills?

Our client is seeking an Aftersales Administrator to support their team to ensure a premium level service for their clients.

The role would suit someone who has technical knowledge and strong administrative, logistics and order processing experience.

Benefits

• Private pension
• Life Insurance
• 25 days holidays plus bank holidays

Responsibilities

Aftersales & Technical Administration

• Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are consistently met.
• Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.
• Develop strong relationships with all departments to proactively gather information to support the Aftersales Engineer and follow through from enquiry to completion.
• Consistently maintain ERP and CRM systems and update accurately with the support of the procurement team.
• Coordinate shipping, delivery, and customs documentation for parts and equipment.
• Assist in producing post-visit reports, documentation packs, and follow-up recommendations.

Client Communication & Coordination

• Work closely with the Client Experience Coordinator to ensure clients receive clear, consistent, and timely updates ensuring they feel fully informed and cared for at every stage.
• Handle incoming calls with professionalism, confidence, and discretion, ensuring swift communication across the organisation.
• Maintain accurate records of communications, updates, and progress milestones to ensure continuity and visibility for the wider team.
• Ensure all written communication reflects the company's premium high standards.

Parts Processing, Logistics & Operations

• Handle end-to-end spare parts ordering, sourcing, tracking, and delivery updates.
• Maintain stock awareness for frequently used items and help develop the MRP system.
• Coordinate shipping, customs documentation, freight bookings, and follow-up logistics.
• Support travelling engineers worldwide with the correct customs clearance and paperwork, including entry requirements and carnets.
• Ensure parts and equipment required for remote or in-field troubleshooting are prepared and dispatched promptly.
• Support the Stores team with picking and packing requirements when needed.

Cross-Team Collaboration

• Develop a close working relationship with the Project Management team to ensure a smooth handover of all new and repeat Clients.
• Share relevant client or technical insights with internal teams to support continuous improvement initiatives.
• Support scheduling, planning, and coordination for Aftersales activities, including technical visits and appointments.
• Maintain high standards of organisation and attention to detail across all shared trackers, databases, and documentation workflows.

Requirements

• Experience in logistics, parts coordination, shipping administration and aftersales support role.
• Background in the marine, automotive, aviation, or luxury sectors.
• Ability to understand and interpret technical information relating to marine, engineering, or small craft.
• Strong organisational skills with the ability to proactively manage multiple projects, priorities and deadlines simultaneously.
• Competent in preparing quotations, invoices, and structured documentation with a service driven attitude.
• Familiarity with ERP or CRM systems (ideally Sage 200; training provided).