Afternoon Outpatient Receptionist (20h/wk) - Patient-Centred

The Methodist Church in Britain; Rushcliffe; On-site; GBP 10,000 - 15,000; Part time

Job summary

The Methodist Church in Britain is seeking a Band 2 receptionist to support outpatient clinics as part of United Lincolnshire Hospitals NHS Trust, across several sites. You will greet patients, check them in, and update details on Trust systems to keep clinic activity accurate and timely.

The post is 20 hours a week, afternoons (13:00–17:00). The successful candidate will have prior customer care or reception experience and GCSE Maths and English (or equivalent).

Qualifications

• Experience in a customer care or reception environment is required.
• GCSE Maths and English (or equivalent) is expected.

Responsibilities

• Greet and check in patients attending outpatient clinics.
• Direct patients to the correct clinic area and signpost services.
• Complete clinic e-outcoming (cash up) under SOPs and ensure actions reached the Patient Service Hub.
• Update patient details accurately on Trust systems.
• Support car parking and Blue Badge registration as needed.
• Locate and chase missing patient notes to avoid delays.
• Request porters to help patients reach clinics.
• Circulate clinic lists to relevant teams.
• Hand out patient questionnaires when required.
• Liaise with patients, carers, clinicians and Trust staff via person or Teams.
• Escalate clinic issues to supervisors or coordinators.
• Follow Trust processes and deliver patient-centred service.

Skills

Customer care

Reception

Data entry

Verbal communication

Teamwork

Education

GCSE Maths and English (or equivalent)

Tools

Trust systems

Job description

The Methodist Church in Britain is seeking a Band 2 receptionist to support outpatient clinics as part of United Lincolnshire Hospitals NHS Trust, across several sites. You will greet patients, check them in, and update details on Trust systems to keep clinic activity accurate and timely.

The post is 20 hours a week, afternoons (13:00–17:00). The successful candidate will have prior customer care or reception experience and GCSE Maths and English (or equivalent).