Receptionist - Band 2 - Boston Outpatients

The Methodist Church in Britain; Boston; On-site; GBP 19,000 - 23,000; Full time

Job summary

United Lincolnshire Hospitals NHS Trust is seeking a front-of-house receptionist for the outpatients department. You will greet patients, check them in, update details in Trust systems and handle clinic cash-ups.

The role runs Monday to Friday, 08:30–17:00, and you will be the first point of contact for patients, carers and visitors, delivering a professional, compassionate service. Experience in customer care or reception and strong data entry skills are essential, along with excellent

Qualifications

• GCSE Maths and English at grade C or above, or NVQ Level 2 in customer care or administration (or equivalent).
• Experience of working in a customer care or reception environment.
• Good data entry and keyboard skills; able to prioritise workload; clear written and verbal communication; accuracy and attention to detail.

Responsibilities

• Greet and check in patients attending outpatient clinics.
• Direct patients and signpost to services such as pharmacy.
• Support car parking and Blue Badge registration where required.
• Update patient details accurately on Trust systems.
• Complete clinic cash up to agreed procedures for follow-up actions.
• Chase missing patient notes and coordinate with porters to keep clinic flow.
• Distribute patient questionnaires and circulate lists to teams.

Skills

Customer care

Reception experience

Data entry

Prioritisation

Communication

Attention to detail

Dignity in care

Trust values

Education

GCSE Maths & English (C or above) / NVQ Level 2 in customer care or admin

Job description

Front-of-house receptionist in the outpatients department of United Lincolnshire Hospitals NHS Trust, supporting clinics across several of its sites. The role centres on greeting and checking in patients, keeping their details accurate on Trust systems and completing clinic cash-up. It is a weekday day-time post, Monday to Friday 08:30 to 17:00, and the postholder is the first contact for patients, carers and visitors. Customer care or reception experience is essential for this post.

What the job involves

• Greet and check in patients attending outpatient clinics
• Direct patients and signpost them to services such as pharmacy
• Support car parking and Blue Badge registration where required
• Update patient details accurately on Trust systems
• Complete clinic e-outcoming (cash up) to agreed procedures so follow-up actions can be actioned
• Chase missing patient notes and request porters to keep clinic flow moving
• Hand out patient questionnaires and circulate clinic lists to relevant teams
• Liaise with patients, clinicians and other Trust administrative staff, in person or via Teams
• Escalate clinic issues to supervisors or clinic coordinators
• Deliver a professional, compassionate, patient-centred service at all times
• Attend training relevant to the post and mandatory Trust training

What’s required

Qualifications

• GCSE Maths and English at grade C or above, or NVQ Level 2 in customer care or administration (or equivalent), or working towards either

Experience

• Experience of working in a customer care or reception environment

Skills & knowledge

• Good data entry and keyboard skills
• Ability to prioritise and organise own workload
• Good written and verbal communication
• Accuracy and attention to detail in work produced
• Awareness of the dignity in care agenda
• Evidence of key Trust values: patient-centred, safety, compassion, respect and excellence

Nice to have

• CLAIT, European Computer Driving Licence or equivalent