NHS Receptionist - Flexible Hours & Patient Care (Band 2)

United Lincolnshire Teaching Hospitals NHS Trust; Louth; On-site; GBP 23,000 - 28,000; Full time

Job summary

United Lincolnshire Teaching Hospitals NHS Trust is recruiting a Receptionist (Band 2) to support outpatient clinics at Louth. The role covers 16–17 hour posts with flexible working options, including full time, part time and job share, across Louth Outpatients.

You will welcome patients, check them in, maintain records and provide essential administrative support to clinical teams, ensuring a smooth, patient-centred experience across sites within Lincolnshire.

Qualifications

• Experience of working in a customer care or reception environment.
• GCSE Maths and English at grade C or above (or equivalent).
• CLAIT or European Computer Driving Licence or equivalent.

Responsibilities

• Greet and check in patients attending outpatient clinics.
• Provide directions and signpost patients to services such as pharmacy.
• Support car parking and Blue Badge registration where required.
• Update patient details accurately on Trust systems.
• Complete clinic e-outcoming (cash up) in line with SOPs.
• Circulate clinic lists to relevant teams and escalate issues as needed.
• Deliver a professional, compassionate, patient-centred service at all times.

Skills

Customer care

Education

GCSE Maths and English (Grade C or above)

CLAIT / European Computer Driving Licence

Job description

United Lincolnshire Teaching Hospitals NHS Trust is recruiting a Receptionist (Band 2) to support outpatient clinics at Louth. The role covers 16–17 hour posts with flexible working options, including full time, part time and job share, across Louth Outpatients.

You will welcome patients, check them in, maintain records and provide essential administrative support to clinical teams, ensuring a smooth, patient-centred experience across sites within Lincolnshire.