Clinic Receptionist & Patient Concierge

United Lincolnshire Hospitals Nhs Trust; Lincoln; On-site; GBP 20,000 - 22,000; Full time

Job summary

United Lincolnshire Hospitals NHS Trust is recruiting friendly, organised Receptionists (Band 2) across several Trust sites to support outpatient clinics. You will be the first point of contact for patients, carers and visitors, helping ensure a positive clinic experience.

You will greet and check in patients, update records on Trust systems, and provide essential administrative support to clinical teams. The role offers exposure to multiple sites within the Lincolnshire NHS family, with

Qualifications

• Friendly, organised and patient-focused front-facing role.

Responsibilities

• Greet and check in patients attending outpatient clinics
• Provide directions and signpost patients to services such as pharmacy
• Support car parking and Blue Badge registration where required
• Update patient details accurately on Trust systems
• Complete clinic e-outgoing ("cash up") in line with agreed procedures
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information
• Escalate any clinic issues appropriately to supervisors or coordinators
• Deliver a professional, compassionate and patient-centred service at all times

Job description

United Lincolnshire Hospitals NHS Trust is recruiting friendly, organised Receptionists (Band 2) across several Trust sites to support outpatient clinics. You will be the first point of contact for patients, carers and visitors, helping ensure a positive clinic experience.

You will greet and check in patients, update records on Trust systems, and provide essential administrative support to clinical teams. The role offers exposure to multiple sites within the Lincolnshire NHS family, with