Receptionist - Band 2 - Louth Outpatients

The Methodist Church in Britain; Louth; On-site; GBP 21,000 - 25,000; Part time

Job summary

United Lincolnshire Hospitals NHS Trust is seeking a Band 2 Receptionist for the Louth outpatient reception team. The role involves greeting patients, checking in, updating details on Trust systems, and providing administrative support to clinical teams across multiple sites.

Two part-time posts (16 and 17 hours) are available, with patterns confirmed at interview (Mon–Fri 08:30–17:00). Candidates should have customer care or reception experience and good data entry skills.

Qualifications

• Experience in customer care or reception environments.
• Good data entry and keyboard skills.
• Strong written and verbal communication.

Responsibilities

• Greet and check in patients, directing them to the correct area.
• Provide directions and signpost patients to services such as pharmacy.
• Update patient details accurately on Trust systems.
• Complete clinic e-outgoing (cash up) to SOPs for letters and follow-up bookings.

Skills

Data entry

Customer care

Reception experience

Communication skills

Education

GCSE English & Maths

NVQ Level 2 in customer care/administration

Job description

This Band 2 Receptionist role sits in the Louth outpatient reception team, serving clinics across several sites of United Lincolnshire Hospitals NHS Trust. The work centres on greeting and checking in patients, keeping their details accurate and giving clinical teams administrative support. Two part-time posts of 16 and 17 hours are offered, with working patterns confirmed at interview within Monday to Friday, 08:30 to 17:00. Candidates need customer care or reception experience and good data entry skills.

What the job involves

• Greet and check in patients attending outpatient clinics, directing them to the correct area
• Provide directions and signpost patients to services such as pharmacy
• Update patient details accurately on Trust systems
• Complete clinic e-outcoming (cash up) to agreed SOPs so letters and follow-up bookings can be actioned by the Patient Service Hub
• Support car parking and Blue Badge registration where required
• Locate and chase missing patient notes to avoid delays to clinic flow
• Request porters to support patient access to clinics
• Hand out patient questionnaires and circulate clinic lists to relevant teams
• Escalate clinic issues to supervisors or clinic coordinators
• Liaise with patients, representatives, clinicians and Trust administrative staff, face to face or via Teams
• Follow Trust processes to keep clinic operations safe, efficient and consistent
• Deliver a professional, compassionate and patient-centred service

What’s required

Qualifications

• GCSE grade C or above in Maths and English, or equivalent, or NVQ Level 2 in a relevant subject such as customer care or administration, or equivalent, or working towards either

Experience

• Experience of working in a customer care or reception environment

Skills & knowledge

• Evidence of the Trust values and behaviours: patient centred, safety, compassion, respect and excellence
• Good data entry and keyboard skills
• Prioritising and organising own workload
• Good written and verbal communication
• Accuracy and attention to detail in work produced
• Awareness and knowledge of the dignity in care agenda

Nice to have

• CLAIT, European Computer Driving Licence or equivalent

What’s offered

• Training relevant to the post and Trust mandatory training