Receptionist - Band 2 - Grantham Outpatients

The Methodist Church in Britain; Rushcliffe; On-site; GBP 10,000 - 15,000; Part time

Job summary

The Methodist Church in Britain is seeking a Band 2 receptionist to support outpatient clinics as part of United Lincolnshire Hospitals NHS Trust, across several sites. You will greet patients, check them in, and update details on Trust systems to keep clinic activity accurate and timely.

The post is 20 hours a week, afternoons (13:00–17:00). The successful candidate will have prior customer care or reception experience and GCSE Maths and English (or equivalent).

Qualifications

• Experience in a customer care or reception environment is required.
• GCSE Maths and English (or equivalent) is expected.

Responsibilities

• Greet and check in patients attending outpatient clinics.
• Direct patients to the correct clinic area and signpost services.
• Complete clinic e-outcoming (cash up) under SOPs and ensure actions reached the Patient Service Hub.
• Update patient details accurately on Trust systems.
• Support car parking and Blue Badge registration as needed.
• Locate and chase missing patient notes to avoid delays.
• Request porters to help patients reach clinics.
• Circulate clinic lists to relevant teams.
• Hand out patient questionnaires when required.
• Liaise with patients, carers, clinicians and Trust staff via person or Teams.
• Escalate clinic issues to supervisors or coordinators.
• Follow Trust processes and deliver patient-centred service.

Skills

Customer care

Reception

Data entry

Verbal communication

Teamwork

Education

GCSE Maths and English (or equivalent)

Tools

Trust systems

Job description

This Band 2 receptionist post sits in the outpatient reception team, supporting clinics for United Lincolnshire Hospitals NHS Trust across several of its sites. The work centres on greeting and checking in patients, updating their details accurately on Trust systems, and closing down each clinic's activity at the end of the session. The post is 20 hours a week on weekday afternoons, from 13:00 to 17:00. Fit depends on prior customer care or reception experience and Maths and English at GCSE or equivalent.

What the job involves

• Greet and check in patients attending outpatient clinics
• Direct patients to the correct clinic area and signpost them to services such as pharmacy
• Complete clinic e-outcoming (cash up) under agreed SOPs so activity is recorded and follow-up actions reach the Patient Service Hub
• Update patient details accurately on Trust systems
• Support car parking and Blue Badge registration where required
• Locate and chase missing patient notes to avoid delays to clinic flow
• Request porters to help patients reach clinics
• Circulate clinic lists to relevant teams
• Hand out patient questionnaires where required
• Liaise with patients, carers, clinicians and other Trust administrative staff, in person or via Microsoft Teams
• Escalate clinic issues to supervisors or clinic coordinators
• Follow Trust processes and deliver a professional, compassionate, patient-centred service

What’s required

Qualifications

• GCSE grade C or above in Maths and English, or equivalent, or NVQ Level 2 in customer care or administration, or equivalent, or working towards one of these

Experience

• Experience of working in a customer care or reception environment

Skills & knowledge

• Ability to demonstrate Trust values and behaviours: patient centred, safety, compassion, respect and excellence
• Good data entry and keyboard skills
• Ability to prioritise and organise own workload
• Good written and verbal communication
• Accuracy and attention to detail in work produced
• Awareness and knowledge of the dignity in care agenda

Nice to have

• CLAIT, European Computer Driving Licence or equivalent