Advice Service Supervisor

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Hastings; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

31 days holiday

TOIL system

Pension 3%

Wellbeing support

Development opportunities

Job summary

Citizens Advice 1066 invites applications for an Advice Service Supervisor to guide paid and volunteer advisers in Hastings. You will partner with the Operations Manager to maintain high-quality, confidential advice services and a supportive learning environment for staff and volunteers.

Role focuses on coaching, supervising service delivery, and ensuring compliant records, with a commitment to equality and excellent client care across our local community.

Qualifications

• Experience coaching, mentoring, or coordinating others.
• Excellent communication skills and constructive feedback approach.
• Strong organisational skills with ability to manage priorities under pressure.
• Clear commitment to equality, diversity, confidentiality and Citizens Advice values.

Responsibilities

• Provide day-to-day guidance, encouragement, and constructive feedback to advisers.
• Assist with allocating work, managing session workloads and supporting complex client cases.
• Review case records for accuracy, compliance, and high service standards across channels.
• Support inductions, share best practices, and foster an inclusive, collaborative culture.

Skills

Coaching & mentoring

Communication

Organisational skills

Equality & confidentiality

Job description

Advice Service Supervisor

Apply before 11.59pm on 13 November 2026.

Job summary

• Salary: £31,764.96
• Location: Hastings
• Workplace: Office based
• Contract: Permanent
• Hours per week: 37

About the role

Are you great at supporting people, helping them build confidence, and bringing out the best in a team? We’re looking for an Advice Service Supervisor to support our paid staff and volunteers as we deliver vital, high-quality advice across our local community.

About Citizens Advice 1066

We’re an independent local charity supporting people across Hastings, Bexhill, and Rother. We offer free, confidential, and impartial advice to help people find a way forward, whatever problems they’re facing.

About the Role

As Advice Service Supervisor, you’ll work closely with our Operations Manager to guide, coach, and support our team of volunteer and paid advisers. You’ll help maintain a supportive environment where advisers feel confident to learn and grow, ensuring our clients always receive an excellent standard of service.

Key responsibilities include:

• Supporting our team: Providing day-to-day guidance, encouragement, and constructive feedback to advisers.
• Supervising service delivery: Helping allocate work, managing session workloads, and offering support with complex or challenging client situations.
• Quality assurance: Reviewing case records to ensure accuracy, compliance, and high standards across all channels.
• Service development: Sharing best practices, supporting inductions, and helping create an inclusive, collaborative culture.

Who We’re Looking For

You do not need previous Citizens Advice supervisory experience to apply. Great supervisors come from all kinds of backgrounds. If you have experience coaching, mentoring, training, or supporting people—whether through paid work, volunteering, community groups, housing, health, or customer service—we’d love to hear from you. Full technical training and support will be provided.

Essential skills and experience:

• Experience in supporting, coaching, mentoring, or coordinating others.
• Great communication skills and a supportive, constructive approach to giving feedback.
• Strong organizational skills with the ability to manage priorities calmly under pressure.
• A clear commitment to equality, diversity, confidentiality, and the values of Citizens Advice.

What We Offer

• Generous leave: 31 days paid holiday (including statutory bank holidays) for 37 hours per week, rising to 32 days after 3 years and 33 days after 4 years (pro-rata for part-time).
• Flexible working support: A Time Off In Lieu (TOIL) system.
• Pension: 3% employer contribution pension scheme.
• Wellbeing support: 24/7 confidential mental health and wellbeing support service.
• Growth: Dedicated support for your personal and professional development.