Administrative Assistant Citizens Advice

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Wellbeing support

Training & development

Inclusive workplace

Job summary

Citizens Advice 1066 in Hastings, Rother and East Sussex is seeking an organised Administrative Assistant to support our advice services. You will be the first point of contact for clients and visitors, handling referrals, maintaining records, and assisting with meetings and office processes.

The role offers permanent, full-time work across St Leonards-on-Sea and Bexhill offices, with a pro-rata option for part-time hours. A supportive charity environment with development opportunities awaits.

Qualifications

• Significant administration experience.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft 365 (Word, Excel, Teams, SharePoint).
• Understanding of GDPR, confidentiality and data protection.
• Strong communication and customer service skills.
• Able to work well within a diverse team.
• Capable of accurate work under pressure and prioritisation.

Responsibilities

• Welcoming clients and visitors and supporting reception services.
• Responding to enquiries by telephone, email, web forms and other channels.
• Processing referrals and guiding clients through our services.
• Maintaining accurate records and databases.
• Producing reports and helping manage service information.
• Providing administrative support to managers and advice teams.
• Supporting meetings, events, procurement and office administration.

Skills

administration experience

organisational skills

Microsoft 365

GDPR and data protection

communication skills

teamwork

working under pressure

Tools

Microsoft 365

Job description

Administrative Assistant

Salary: £24,874.13 per annum (pro rata for part-time hours)

Hours: 37 hours per week (part-time hours may be considered)

Contract: Permanent Location: St Leonards-on-Sea and Bexhill Offices

Closing: Friday 16th October, or earlier if suitable candidate is found

Support vital services that help people overcome challenges and improve their lives

Citizens Advice 1066 is looking for an organised, friendly and proactive Administrative Assistant to support the delivery of our advice services across Hastings, Rother and East Sussex. As one of the first points of contact for clients, visitors and partner organisations, you’ll play a vital role in helping people access the support they need.

This is an exciting opportunity to join a busy and growing charity where your administration skills will directly contribute to improving lives in our local community.

About the role

You’ll provide essential administrative support across a range of services, helping to ensure the smooth running of our offices, advice channels and client processes. From managing records and referrals to supporting meetings and welcoming visitors, no two days are likely to be the same.

What you’ll be doing

• Welcoming clients and visitors and supporting reception services.
• Responding to enquiries by telephone, email, web forms and other communication channels.
• Processing referrals and supporting clients through their journey with our services.
• Maintaining accurate records and databases.
• Producing reports and helping manage service information.
• Providing administrative support to managers and advice teams.
• Supporting meetings, events, procurement and office administration.

We’re looking for someone who:

• Has significant administration experience.
• Has excellent organisational skills and attention to detail.
• Is confident using Microsoft 365, including Word, Excel, Teams and SharePoint.
• Understands the importance of GDPR, confidentiality and data protection.
• Has strong communication and customer service skills.
• Works well as part of a diverse team.
• Can work accurately under pressure and manage competing priorities.

What we offer

• 31 days annual leave including bank holidays (rising with service)
• Employee wellbeing support
• Training and development opportunities
• A supportive and inclusive workplace

We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.