Advice Service Supervisor

Citizens Advice Ltd; Hastings; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous leave

Wellbeing support

Growth opportunities

Job summary

Citizens Advice Ltd in Hastings is seeking an Advice Service Supervisor to support paid staff and volunteers delivering high-quality, impartial advice across our local community. You will work with the Operations Manager to guide, coach, and support advisers, creating a supportive environment where teams learn, grow, and maintain an excellent standard of service.

The role focuses on coaching, workload allocation, quality assurance, and developing inclusive practices that reflect Citizens Advice

Qualifications

• Experience in coaching, mentoring, or coordinating others.
• Excellent communication and a constructive approach to feedback.
• Strong organizational skills with ability to manage priorities calmly under pressure.
• Commitment to equality, diversity, confidentiality, and Citizens Advice values.

Responsibilities

• Provide day-to-day guidance, encouragement, and feedback to advisers.
• Help allocate work, manage session workloads, and support complex client cases.
• Review case records for accuracy and high standards across channels.
• Share best practices, support inductions, and foster an inclusive culture.

Skills

Coaching

Mentoring

Coordinating

Supporting others

Good communication

Organizational skills

Equality & confidentiality

Job description

Apply before 11.59pm on 13 November 2026.

Are you great at supporting people, helping them build confidence, and bringing out the best in a team? We’re looking for an Advice Service Supervisor to support our paid staff and volunteers as we deliver vital, high-quality advice across our local community.

We’re an independent local charity supporting people across Hastings, Bexhill, and Rother. We offer free, confidential, and impartial advice to help people find a way forward, whatever problems they’re facing.

About the Role

As Advice Service Supervisor, you’ll work closely with our Operations Manager to guide, coach, and support our team of volunteer and paid advisers. You’ll help maintain a supportive environment where advisers feel confident to learn and grow, ensuring our clients always receive an excellent standard of service.

Key responsibilities include:

• Supporting our team: Providing day-to-day guidance, encouragement, and constructive feedback to advisers.


• Supervising service delivery: Helping allocate work, managing session workloads, and offering support with complex or challenging client situations.


• Quality assurance: Reviewing case records to ensure accuracy, compliance, and high standards across all channels.


• Service development: Sharing best practices, supporting inductions, and helping create an inclusive, collaborative culture.

Who We’re Looking For

You do not need previous Citizens Advice supervisory experience to apply. Great supervisors come from all kinds of backgrounds. If you have experience coaching, mentoring, training, or supporting people—whether through paid work, volunteering, community groups, housing, health, or customer service—we’d love to hear from you. Full technical training and support will be provided.

Essential skills and experience:

• Experience in supporting, coaching, mentoring, or coordinating others.


• Great communication skills and a supportive, constructive approach to giving feedback.


• Strong organizational skills with the ability to manage priorities calmly under pressure.


• A clear commitment to equality, diversity, confidentiality, and the values of Citizens Advice.

What We Offer

• Generous leave: 31 days paid holiday (including statutory bank holidays) for 37 hours per week, rising to 32 days after 3 years and 33 days after 4 years (pro-rata for part-time).


• Wellbeing support: 24/7 confidential mental health and wellbeing support service.


• Growth: Dedicated support for your personal and professional development.