Administrative Assistant (Specialist) with Citizens Advice

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

31 days annual leave

Wellbeing support

Training and development

Inclusive workplace

Job summary

Citizens Advice 1066 in East Sussex seeks an organised Administrative Assistant to support our services across Bexhill and St Leonards. You will manage enquiries, appointments and records, and assist with project tasks in a friendly, community-focused team.

The role is permanent, 37 hours per week with flexible hours considered. We offer generous annual leave, wellbeing support, training opportunities and a supportive workplace. All career stages are welcome to apply.

Qualifications

• Strong administration or customer service experience.
• Highly organised and accurate.
• Works well as part of a team.
• Understands the importance of confidentiality.

Responsibilities

• Managing telephone, email and online enquiries.
• Welcoming clients and visitors.
• Supporting appointment and referral administration.
• Maintaining accurate records and databases.
• Assisting with reporting and monitoring information.
• Providing administrative support across a range of services.

Skills

Administration experience

Customer service

Organised

Confidentiality

Teamwork

Job description

Administrative Assistant (Specialist) with Citizens Advice

Hours: 37 hours per week (part-time/flexible hours considered)

Contract: Permanent Location: Bexhill and St Leonards offices

Closing: Friday 16th October, or earlier if suitable candidate is found

Help us make a difference in our community

Citizens Advice 1066 is looking for an organised and friendly Administrative Assistant to support the smooth running of our services across East Sussex.

As one of the first points of contact for our clients, you’ll play an important role in ensuring people can access the support they need. From managing enquiries and appointments to maintaining accurate records and supporting projects, no two days will be the same.

What you’ll be doing

• Managing telephone, email and online enquiries
• Welcoming clients and visitors
• Supporting appointment and referral administration
• Maintaining accurate records and databases
• Assisting with reporting and monitoring information
• Providing administrative support across a range of services

We’re looking for someone who:

• Has strong administration or customer service experience
• Is highly organised and accurate
• Works well as part of a team
• Understands the importance of confidentiality

What we offer

• 31 days annual leave including bank holidays (rising with service)
• Employee wellbeing support
• Training and development opportunities
• A supportive and inclusive workplace

We welcome applications from people at all stages of their careers, including those returning to work or looking for a new direction.