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Citizens Advice Derbyshire Districts; Chesterfield; Hybride; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Annual leave

Buy/sell leave

Employee assistance programme

Sick pay

Long service rewards

Hybrid working

Résumé du poste

The Advice Service Supervisor at Citizens Advice Derbyshire Districts will oversee the delivery of high-quality telephone-based advice via Adviceline. You will supervise staff and volunteer advisers, ensure sessions run smoothly, and maintain service quality standards in a busy, client-focused environment.

This role emphasizes supporting, motivating and developing teammates, creating an inclusive workplace where colleagues feel valued and able to deliver the best possible advice.

Qualifications

• Experience supervising staff and volunteer advisers
• Strong communication and people-management skills
• Experience in telephone-based or remote advice services

Responsabilités

• Oversee delivery of Adviceline telephone-based advice
• Supervise staff and volunteer advisers and ensure smooth running of advice sessions
• Maintain quality standards and provide operational and technical support

Description du poste

Hours: Full-Time (37 hours per week, part time will also be considered)

Contract: Permanent

Location: Chesterfield (hybrid mix of home and office working, minimum 3 days in the office, occasional travel across Derbyshire)

About the role:

The Advice Service Supervisor will be part of a supervision team overseeing the delivery of high-quality telephone based advice through our Adviceline. Reporting to the Advice Service Manager responsible for the service, the role involves supervising staff and volunteer advisers, managing the smooth running of advice sessions, maintaining quality standards, and providing operational and technical support. Working closely with colleagues across the service, the postholder will help ensure Adviceline is accessible, well-staffed and responsive to our client’s needs.

A key focus of the role is supporting, motivating and developing staff and volunteers, creating a positive and inclusive working environment where people feel confident, valued and able to deliver the best possible advice to clients.

What we offer:

We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Hybrid working: the option to work from home, if it works for you and for us

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.