Admissions Administrator

University of York; York and North Yorkshire; On-site; GBP 28,000 - 38,000; Full time

Job summary

The University of York admissions team is seeking an enthusiastic, adaptable and well-organised colleague to join on a fixed-term contract until October 2028. You will process applications for undergraduate and postgraduate programmes, handle enquiries, and provide accurate information to applicants and staff.

You will work with stakeholders, follow clear criteria, maintain data, and help with pre-application through enrolment, ensuring a high standard of customer service.

Qualifications

• A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
• An understanding of the UK Higher Education system
• Excellent IT skills, including use of complex databases and Microsoft Office
• Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of colleagues and customers
• Experience of working in a complex, busy office environment
• Willingness to comply with holiday restrictions and to work occasional unsocial hours at peak times

Responsibilities

• Processing applications for admissions according to criteria supplied by academic departments
• Handling email and telephone enquiries from prospective applicants, applicants and colleagues
• Advising staff in academic departments on admissions decisions
• Interpreting guidelines on educational equivalences
• Advising on University regulations and procedures
• Maintaining accurate and up-to-date administrative data

Skills

Attention to detail

Communication skills

Flexible adaptable

Customer service

Teamwork

Education

5 GCSEs C or above

Understanding of UK Higher Education

Tools

Microsoft Office

Databases

Job description

Department

We are looking for an enthusiastic, adaptable and well-organised person to join the University of York Admissions team.There is one post, available as a fixed-term contract until October 2028.

The Admissions team is responsible for the admissions process for undergraduate and postgraduate programmes at the University and for the Hull York Medical School. The Admissions team sits in the Marketing, Recruitment, Admissions and Outreach (MRAO) office which provides information, advice and guidance to prospective applicants and their families, and promotes widening participation in higher education.

The Admissions teams handle over 52,000 applications each year, and provide information, advice and guidance for prospective applicants, applicants, and academic and support staff across the University.

You will work with colleagues within MRAO, academic departments and other professional services to support activities from pre-application through to enrolment.

The post-holder will provide an efficient and effective admissions service and excellent customer service to internal and external stakeholders.

Role

Your main responsibilities will be processing applications for admissions according to strict clear criteria supplied by academic departments, handling email and telephone enquiries from prospective applicants, applicants and colleagues across the University. Other responsibilities will include advising staff in academic departments on admissions decisions, interpreting guidelines on educational equivalences, and advising on University regulations and procedures.

You will have excellent attention to detail, be flexible, self-motivated, reliable, and able to communicate effectively with customers and partners. An ability to follow processes and procedures as well as maintain accurate and up to date administrative data is essential.

Skills, Experience & Qualification needed

• A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
• An understanding of the UK Higher Education system
• Excellent IT skills, including use of complex databases and Microsoft Office
• Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of colleagues and customers
• Experience of working in a complex, busy office environment
• Willingness to comply with holiday restrictions and to work occasional unsocial hours at peak times

Interview date: tobe confirmed.

For informal enquiries: please contact Ann Marshall at [e-mail]