Admnissions Officer

University of Plymouth; Devon and Torbay; On-site; GBP 23,000 - 32,000; Full time

Job summary

University of Plymouth is seeking a proactive Admissions Assistant to join the busy admissions team. You will support processing of applications for all programmes and help plan mandatory interviews where required, ensuring timely and accurate offers.

Working with the Admissions Operations Manager and UCAS Specialist, you will build effective relationships with faculties and other departments to deliver a professional, student-centered admissions service across the university.

Qualifications

• Assist with processing applications for all programmes, standard and non-standard.
• Handle complex queries related to entry requirements and course suitability.
• Collaborate across faculties and directorates to deliver a professional admissions service.

Responsibilities

• Support the team by managing complex queries on entry requirements and course comparisons.
• Work with admissions colleagues to provide a fluid, effective service to applicants and families.
• Contribute to frontline delivery focusing on high levels of customer care throughout the applicant journey.
• Participate in cross-team work with internal and external stakeholders and faculties.

Skills

Customer service

Administrative skills

Communication

Job description

Would you like to work in a vibrant, busy professional admissions team within higher education

About the role

Under the guidance of the Admissions Operations Manager and UCAS Specialist for Enquiries & Admissions Service & Senior Admissions Officers within the team, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive admissions service.

You will support the Admissions Operations Manager & UCAS Specialist & Head of Department for EAS as part of the wider team to develop & maintain effective working relationships with faculties & other departments & to offer a professional and efficient admissions service to applicants, potential applicants and their families.

To work effectively and collaboratively across the university in processing all appliications for all programmes both standard and non-standard. This will include helping to plan, schedule and manage mandatory interviews for courses that require an interview.

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This is a full-time position working 37 hours per week on a fixed-term basis until 30 April 2027 to cover a period of absence.

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

You will:

• Support the team by managing complex queries related to entry requirements and comparisons for course suitability, to ensure offers are made in a timely and accurate manner.
• Work closely with admissions colleagues to collaborate with all stakeholders both internal and external to the business in order to offer a fluid, effective admissions service
• Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support applicants & their families throughout the applicant journey.
• Embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly support for applicants and colleagues. This includes working collaboratively with all Faculties and other directorates.