Admissions Assistant

The University of Manchester; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous employer pension contribution

Flexible working

Job summary

The University of Manchester is seeking motivated Admissions Assistants to join the Faculty Teaching, Learning and Student Experience team. You will help deliver a fair and consistent admissions service in a dynamic, inclusive environment.

You will respond to enquiries, process applications, support open days, interviews, Confirmation and Clearing, and handle CAS/ATAS administration within university guidelines.

Qualifications

• Experience of working with administrative processes.
• Excellent oral and written communication skills with a wide range of people.
• Able to provide information and guidance while maintaining confidentiality.
• Strong organisational skills and ability to prioritise in a busy environment and meet deadlines.
• Experience of working in a team environment with flexibility to support colleagues.
• Good numeracy skills with attention to detail.
• Familiarity with standard IT packages and digital tools.
• Commitment to the university's values and to student and staff support.

Responsibilities

• Respond to enquiries, maintain applicant records and escalate complex matters.
• Make standard admissions decisions and process applications per criteria, including invitations to interview.
• Assist with admissions activities such as open days, interview days, Clearing, and post-offer conversion.
• Administer core admissions processes like CAS, ATAS and Occupational Health Questionnaires in line with regulations.

Skills

Administrative processes

Oral & written communication

Customer service orientation

Organisational skills

Teamwork

Numeracy

Digital literacy

Commitment to university values

Job description

We are seeking motivated and collaborative individuals to join our team as an Admissions Assistants. This role offers an exciting opportunity to contribute to the Faculty Teaching, Learning and Student Experience team and support the delivery of a professional, fair and consistent admissions service within a dynamic and inclusive environment.

You will be responsible for:

• Responding to enquiries, maintaining applicant records, and escalating more complex matters as appropriate.
• Making standard admissions decisions and process course applications in line with specified criteria, including invitation to interview.
• Assisting with the delivery of admissions and conversion activities such as open days, interview days, Confirmation and Clearing, post-offer conversion activities, and admissions networks.
• Undertaking the administration of core admissions processes such as CAS, ATAS, and Occupational Health Questionnaires in line with statutory and professional requirements and University regulations.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Experience of working with administrative processes.
• Good oral and written communication skills with an ability to deal with a wide range of people.
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines.
• Experience of working in a team environment with the ability to be flexible and provide support for colleagues.
• Good numeracy skills, attention to detail and the ability to identify and resolve issues effectively.
• Digital literacy, with a familiarity with standard IT packages.
• A commitment to the University's core values and to the provision of the best possible support to our students, staff and customers.

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits . You can also find information on our Flexible and Hybrid working here .

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy .

Enquiries about the role, shortlisting and interviews

Name: Chelsea Woods

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.