Administrator - Thames Valley

Axis Europe; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading maintenance service provider is seeking an Administrator for their Repairs and Maintenance team in Thames Valley. This role involves assisting in a call center environment, answering queries from tenants, processing orders, and working closely with supervisors and trade personnel to ensure smooth operations. Key skills required include excellent communication, problem identification, and customer service focus. The position offers benefits like annual leave, pension, and Perkbox rewards.

Benefits

22 days annual leave which increases with length of service

Pension

Perkbox rewards

Long service rewards

Volunteering days

Cycle to work scheme

Qualifications

• Previous experience in a similar role.

Responsibilities

• Answer calls to tenants and deal with queries effectively.
• Use company systems to process orders adequately.
• Maintain logs and monitor variation requests.
• Work with supervisors and tradespeople to organize work.

Skills

Excellent Telephone Manner

Customer Service focused

Excellent Communication skills

Ability to identify problems

Ability to identify customers’ needs

Willing to go the extra mile to deal with a difficult situation

Ability to prioritise issues

Ability to meet tight deadlines

Ability to work under pressure

Attention to detail

Team player

Job description

Role

We have an opportunity for a Administrator to join ourRepairs and Maintenance team in Thames Valley. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents

Key Tasks / Activities / Responsibilities

• Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
• Using company systems to process orders adequately in order to invoice clients.
• Updating the system with all interactions with residents
• Processing supervisory or trade reports to determine action required to resolve repairs.
• Resolution of minor complaints at call level.
• Maintain logs and monitor variation request.
• Maintain and action emails from contract mailboxes.
• Answering payment queries of both sub contract and client.
• Working with Supervisors and trades people to organise and schedule work
• Ordering equipment needed for the operatives job.
• Keeping all activity logged and up-to-date in an accurate manner.
• Liaising with staff at customer sites keeping them up-to-date with progress information.
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Key Knowledge

• IT Literate
• Customer Service
• Maintenance sector terminology
• KPIs
• ROCC

Key Skills

• Excellent Telephone Manner
• Customer Service focused
• Excellent Communication skills
• Ability to identify problems
• Ability to identify customers’ needs
• Willing to go the extra mile to deal with a difficult situation
• Ability to prioritise issues
• Ability to meet tight deadlines
• Ability to work under pressure
• Attention to detail
• Team player

Key Experience

• Previous experience in a similar role

Other Key Information

• All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
• It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.

Benefits

• 22 days annual leave which increases with length of service
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering days
• Cycle to work scheme