Administrator/Receptionist | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in York is seeking an enthusiastic Administrator/Receptionist for the Emergency Department. The role requires providing excellent customer service, managing patient registrations, and supporting administrative tasks in a fast-paced environment. Flexibility for night and weekend shifts is essential. Previous experience as a receptionist is advantageous. Offers a generous relocation package, holiday benefits, and access to NHS pension plans.

Benefits

NHS Pension Scheme

27–33 days holiday

Relocation package

Employee Assistance Programme

Cycle to Work scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Demonstrated communication and interpersonal skills.
• Ability to work effectively under pressure.
• Professional, proactive, and courteous demeanor.

Responsibilities

• Register patients attending the Emergency Department.
• Provide courteous and efficient reception service.
• Ensure smooth running of the Emergency Department Administration.

Skills

Excellent communication skills

Team player

Self-motivated

Ability to work under pressure

Previous receptionist experience

Keyboard skills

Job description

Overview

A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.

Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.

Previous applicants need not apply.

Responsibilities

• Registration of patients attending the Emergency Department
• Providing a courteous and efficient reception service
• Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
• Dealing with a variety of enquiries made in person or by telephone
• Undertaking any other tasks as directed

Requirements/Skills

You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties.

You will take pride in your work, and always be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage.

Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.

Further information

For further information on working for our Trust please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Additional information

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:[e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE- Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

This advert closes on Wednesday 8 Oct 2025