Administrator - Reception

Pertemps Bond; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Job summary

Pertemps Bond has a temporary Administrator role in Glasgow West End. The position offers a hourly rate of £13.53 and a rotating schedule, Monday to Friday, with shifts from 8:00am–4:00pm and 10:00am–6:00pm.

It starts mid-September and runs up to 12 weeks, with reception and administrative duties across a busy centre. The successful candidate will provide a welcoming reception and professional admin support, serving staff, students and visitors, and handling day-to-day operations within a

Qualifications

• Experience in administrative or reception roles.
• Excellent customer service and communication abilities.
• Strong IT skills, with good working knowledge of MS Office.
• Very accurate and detail-oriented in day-to-day tasks.
• Able to work flexibly in a rotating shift pattern.

Responsibilities

• Act as first point of contact for staff, students, visitors and the public.
• Respond to enquiries and resolve issues, escalating when required.
• Maintain reception, atrium and meeting rooms to a welcoming standard.
• Provide administrative support for events and festivals.
• Monitor bookings and manage the events calendar to avoid clashes.
• Operate the secure access control system and visitor passes.
• Administer the smart locker and digital signage systems.
• Maintain the resident database and reconcile paperwork for requisitions.
• Provide short-term cover for Stores Reception when needed.
• Undertake other administrative and operational duties as required.

Skills

Administration

Customer service

Microsoft Office

Organisational skills

Communication skills

Job description

Administrator – Glasgow West End

£13.53 per hour

Monday to Friday | 8:00am–4:00pm and 10:00am–6:00pm on a weekly rotation

Temporary position | Starting 14 September | Up to 12 weeks

Our client, a highly respected Higher Education institution based in Glasgow, is seeking an experienced Administrator to join their team on a temporary basis.

This is an excellent opportunity for an organised and customer-focused administrator to work within a high-profile centre, providing professional administrative and reception support to a wide range of internal and external users.

The Role

The successful candidate will be responsible for delivering an efficient, professional and welcoming reception and administrative service, supporting the day-to-day operation of the centre.

You will act as a key point of contact for staff, students, visitors, contractors and members of the public, ensuring enquiries are dealt with promptly and professionally.

Key Responsibilities

• Act as a first point of contact for staff, students, visitors, contractors and members of the public, both in person, by telephone and via email
• Respond to a wide range of enquiries, resolving issues independently wherever possible and escalating when required
• Ensure the reception area, atrium and meeting rooms are maintained to a clean, tidy and welcoming standard
• Provide administrative and organisational support for a wide range of events and festivals
• Monitor event and room bookings, maintaining the events calendar and managing last-minute changes and requests to minimise potential clashes
• Manage a secure access control system supporting more than 1,000 users, as well as visitor access cards
• Administer the smart locker system, comprising more than 600 lockers, providing advice and guidance to users
• Maintain and update a database of approximately 550 building residents
• Produce, update and monitor content displayed across the centre's digital signage network
• Raise requisitions for general supplies, goods and services, ensuring all associated paperwork is accurately reconciled
• Provide short-term cover for the Stores Reception as required
• Undertake other administrative and operational duties as required

Skills and Experience

• Previous experience in a similar administrative or reception-based role
• Excellent administration and customer service skills
• Strong computer literacy, including good working knowledge of Microsoft Office
• Excellent organisational skills, with a high level of accuracy and attention to detail
• Strong written and verbal communication skills
• Excellent interpersonal skills and a professional, approachable manner
• The ability to work flexibly and effectively under pressure
• The ability to work confidently both independently and as part of a wider team?
• A proactive approach, with the initiative to resolve queries and manage competing priorities