Admin Assistant (Receptionist) - GLA15914

City Building (Glasgow) LLP; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Job summary

City Building (Glasgow) LLP is seeking an Admin Assistant (Receptionist) to provide professional office support and front-of-house service. You will manage day-to-day administrative tasks, oversee records, and ensure the security and smooth operation of systems while delivering excellent customer service to visitors and colleagues.

You will handle enquiries, support colleagues, and contribute to process improvements in a fast-paced environment, using Microsoft Office and standard admin processes.

Qualifications

• Experience in a fast-paced team environment.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office software and administrative processes.

Responsibilities

• Oversee day-to-day administrative functions and systems.
• Provide professional reception/front-of-house service and first point of contact for visitors.
• Maintain accurate records and documentation; ensure maintenance and security of systems.
• Support colleagues with administrative tasks and enquiries, directing them appropriately.

Skills

Customer service

Microsoft Office

Reception

Administrative skills

Education

Administration qualification (advantageous)

Tools

Microsoft Office

Job description

About Us

City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group's citizens and customers as well as other public, private and third sector organisations. City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability. Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We currently hold Investors in Young People Platinum award, an award we are immensely proud of as it recognises our focus on investing in and growing a skilled staff base.

As a City Building employee, you'll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance.

About the Role

The Admin Assistant (Receptionist) plays a key role in the delivery of an effective and efficient office support. You will develop an overall knowledge of City Building, which strives to deliver excellent customer service to our clients. You will be responsible for supporting the efficient operation of the organisation by managing administrative tasks, systems, and resources. This includes overseeing day-to-day administrative functions, providing user support, ensuring the maintenance and security of systems, and maintaining accurate records and documentation. The role includes providing a professional reception and front-of-house service, acting as the first point of contact for visitors, customers and colleagues, while ensuring enquiries are handled efficiently and directed appropriately.

What You Will Bring

The Admin Assistant (Receptionist) will be a dedicated individual with a strong focus on customer service, handling enquiries and complaints professionally and accurately while ensuring a positive experience for all customers and stakeholders. The successful candidate will have experience working in a fast-paced team environment and will effectively manage competing priorities independently or collaboratively as a team to meet established deadline. You will bring a positive and proactive attitude to your work, along with excellent interpersonal and organisational skills. You will have strong proficiency in Microsoft office software, technical systems, and administrative processes, with a proactive attitude towards problem-solving and process improvement. A qualification in Administration or equivalent is advantageous. Please refer to the role profile for more information.