Administrator - Property

Vivid Resourcing Ltd; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Vivid Resourcing Ltd is seeking an organised Administrator to support a busy Damp & Mould Team within a housing organisation. The role involves handling calls and emails from tenants, scheduling inspections, updating management systems, and producing reports.

You will liaise with surveyors and contractors, maintain accurate case information, and deliver excellent customer service while managing multiple priorities in a fast-paced environment.

Qualifications

• Previous administrative or customer service experience.
• Strong data entry and IT skills, including Microsoft Office.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience within social housing, repairs, maintenance, or property services would be advantageous

Responsibilities

• Handling incoming telephone calls and email enquiries from tenants and residents.
• Scheduling inspections, surveys, and remedial works with residents and contractors.
• Updating and maintaining housing management systems with accurate case information.
• Inputting, monitoring, and tracking damp and mould records and compliance data.
• Liaising with surveyors, contractors, and internal departments to ensure appointments are completed.
• Producing reports, correspondence, and general administrative documentation.
• Providing excellent customer service and keeping residents updated on the progress of their cases.

Skills

Data entry

Microsoft Office

Communication

Organisation

Social housing experience

Job description

Administrator - Damp & Mould Team

Contract: Temporary / Interim (3-6 months)

Rate: Competitive

We are seeking an organised and proactive Administrator to support a busy Damp & Mould Team within a housing organisation.

Key Responsibilities

• Handling incoming telephone calls and email enquiries from tenants and residents.
• Scheduling inspections, surveys, and remedial works with residents and contractors.
• Updating and maintaining housing management systems with accurate case information.
• Inputting, monitoring, and tracking damp and mould records and compliance data.
• Liaising with surveyors, contractors, and internal departments to ensure appointments are completed.
• Producing reports, correspondence, and general administrative documentation.
• Providing excellent customer service and keeping residents updated on the progress of their cases.

Requirements

• Previous administrative or customer service experience.
• Strong data entry and IT skills, including Microsoft Office.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience within social housing, repairs, maintenance, or property services would be advantageous