Damp and Mould Coordinator

Hyperion Partners; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Career development

Generous annual leave

Training opportunities

Job summary

Hyperion Partners is recruiting for a Damp and Mould Coordinator on a permanent basis for a Housing Association in South London. The role focuses on coordinating damp and mould cases from initial report to resolution, ensuring residents are kept informed and works progress promptly.

You will work with surveyors, contractors and internal teams to complete inspections and remedial works, maintain records and deliver high standards of customer service. Hybrid work pattern applies.

Qualifications

• Experience coordinating damp and mould cases in social housing or property services.
• Excellent organisational and administrative skills.
• Strong communication and customer service skills.
• Ability to liaise with contractors, surveyors and residents.
• Proactive problem-solving and time management.

Responsibilities

• Coordinate and manage damp and mould cases from initial report through to resolution.
• Act as the main point of contact for residents, providing regular updates and managing expectations throughout the process.
• Liaise with surveyors, contractors and internal departments to ensure inspections, remedial works and follow-up visits are completed efficiently.
• Monitor contractor performance and ensure works are delivered to the required quality standards.
• Maintain accurate case records and ensure all documentation is up to date.
• Track performance against KPIs and service level agreements.
• Escalate complex or high-risk cases where appropriate.
• Support the wider Property Services team with reporting and administrative duties relating to damp and mould management.
• Ensure compliance with relevant housing legislation, health and safety requirements, and organisational policies.

Skills

Social housing experience

Coordination skills

Customer service

Stakeholder liaison

IT skills

Tools

Housing management system

Job description

Join a Housing Association in South London as a Damp and Mould Coordinator. This permanent opportunity offers the chance to support the effective management of damp and mould cases while delivering a high standard of service to residents.

Core focus of the role

You will be responsible for coordinating the end-to-end management of damp and mould cases, ensuring works are progressed promptly, residents are kept informed throughout, and all cases are managed in line with internal procedures and regulatory expectations.

Working closely with surveyors, contractors and internal teams, you will ensure inspections, remedial works and follow-up visits are completed efficiently while maintaining accurate records and delivering excellent customer service.

What’s on offer

• Permanent, full-time position.
• Hybrid working – 4 days in the office and 1 day working from home.
• Competitive salary and comprehensive benefits package.
• Generous annual leave entitlement.
• Pension scheme.
• Ongoing training and career development opportunities.
• A supportive and collaborative working environment.
• The opportunity to make a genuine difference to residents’ lives.

Day-to-day of the role

• Coordinate and manage damp and mould cases from initial report through to resolution.
• Act as the main point of contact for residents, providing regular updates and managing expectations throughout the process.
• Liaise with surveyors, contractors and internal departments to ensure inspections, remedial works and follow-up visits are completed efficiently.
• Monitor contractor performance and ensure works are delivered to the required quality standards.
• Maintain accurate case records and ensure all documentation is up to date.
• Track performance against KPIs and service level agreements.
• Escalate complex or high-risk cases where appropriate.
• Support the wider Property Services team with reporting and administrative duties relating to damp and mould management.
• Ensure compliance with relevant housing legislation, health and safety requirements, and organisational policies.

Skills you need

The Successful Candidate Will Have

• Previous experience coordinating repairs, property services or damp and mould cases within social housing, housing management or property services.
• Excellent organisational and administrative skills with the ability to manage a busy workload.
• Strong communication and customer service skills.
• Experience liaising with contractors, surveyors and residents.
• The ability to prioritise workloads and meet deadlines.
• Good IT skills, including experience using housing management or repairs systems.
• A proactive approach to problem-solving and delivering positive outcomes for residents.