Damp & Mould Team Administrator

Vivid Resourcing Ltd; England; On-site; GBP 1,378,000 - 1,929,000; Full time

Job summary

Vivid Resourcing Ltd is seeking an organised Administrator to support a busy Damp & Mould Team within a housing organisation in the United Kingdom. The role is a temporary/interim assignment for 3-6 months, offering a competitive rate.

You'll handle calls and emails from tenants, schedule inspections and remedial works, maintain case information in housing management systems, and produce reports while delivering excellent customer service to residents.

Qualifications

• Previous administrative or customer service experience.
• Strong data entry and IT skills, including Microsoft Office.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience within social housing, repairs, maintenance, or property services would be advantageous.

Responsibilities

• Handling incoming telephone calls and email enquiries from tenants and residents.
• Scheduling inspections, surveys, and remedial works with residents and contractors.
• Updating and maintaining housing management systems with accurate case information.
• Inputting, monitoring, and tracking damp and mould records and compliance data.
• Liaising with surveyors, contractors, and internal departments to ensure appointments are completed.
• Producing reports, correspondence, and general administrative documentation.
• Providing excellent customer service and keeping residents updated on the progress of their cases.

Skills

Organised

Customer service

Data entry

Scheduling

Tools

Microsoft Office

Job description

Vivid Resourcing Ltd is seeking an organised Administrator to support a busy Damp & Mould Team within a housing organisation in the United Kingdom. The role is a temporary/interim assignment for 3-6 months, offering a competitive rate.

You'll handle calls and emails from tenants, schedule inspections and remedial works, maintain case information in housing management systems, and produce reports while delivering excellent customer service to residents.