Damp & Mould Manager

Fortus Recruitment Group; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Fortus Recruitment Group seeks an experienced Damp & Mould Manager to lead the operational response and strategic management of damp, mould and condensation across a housing portfolio in North West London. You will apply technical expertise, oversee end-to-end case resolutions and ensure compliance with Awaab's Law.

The role demands strong diagnostic and leadership skills to manage remedial works, produce dashboards for leadership and regulators, and engage residents with clear communication

Qualifications

• Proven experience managing damp, mould and condensation in housing, property management, or building maintenance.
• Strong technical knowledge of moisture-related building pathology and ventilation.
• Clear understanding of Awaab's Law and housing health and safety legislation.

Responsibilities

• Lead, manage and improve the damp & mould service, ensuring timely investigation and resolution.
• Diagnose damp and mould issues, identify root causes and recommend remedial actions.
• Ensure compliance with Awaab's Law, including tenant communication and record-keeping.
• Collaborate with repairs, asset management, compliance and housing teams on proactive strategies.
• Oversee delivery of remedial works with focus on quality and value for money.
• Train staff in damp identification, reporting, and tenant engagement.
• Produce reports, dashboards and risk summaries for senior leadership and regulators.
• Engage with residents with clear, empathetic communication.
• Manage relationships with contractors, surveyors and external specialists.
• Support broader property health initiatives including ventilation and building safety.

Skills

Damp & mould management

Building pathology

Awaab's Law knowledge

Housing health & safety

Investigation & diagnostics

Contractor management

Data reporting

Resident communication

Job description

Damp & Mould Manager

Location:North West London

Overview

We are seeking an experienced Damp & Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our housing portfolio. The successful candidate will bring extensive technical expertise, strong case-management capability, and a clear working understanding of Awaab's Law and its implications for social housing providers.

Key Responsibilities

• Lead, manage and continuously improve the organisation's damp & mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes.
• Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions.
• Ensure full compliance with Awaab's Law, including clear response processes, investigation timescales, tenant communication standards, and record-keeping obligations.
• Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp & mould.
• Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion.
• Train and support staff in best-practice damp and mould identification, reporting, and tenant engagement.
• Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies.
• Engage directly with residents where required, providing clear, empathetic, and professional communication.
• Manage relationships with contractors, surveyors, and external specialists.
• Support broader property health and compliance initiatives, including ventilation, insulation, and building safety improvements.

Skills & Experience Required

• Proven experience managing damp, mould, and condensation cases within housing, property management, or building maintenance.
• Strong technical knowledge of building pathology related to moisture, ventilation, thermal performance, and disrepair.
• Solid understanding of Awaab's Law and relevant housing health and safety legislation (including HHSRS and landlord obligations).
• Excellent investigative, diagnostic, and problem-solving skills.
• Ability to manage caseloads effectively and oversee end-to-end resolutions.
• Strong communication skills, with the ability to engage sensitively with residents and provide clear guidance to internal teams.
• Experience managing contractors and delivering remedial programmes.
• Strong organisational, report-writing, and data-management skills.

What We Offer

• Opportunity to lead a high-profile, impactful area of housing compliance
• Professional development and training support
• Collaborative and supportive team environment