Administrator - Heart Failure Team

Midlands Partnership University NHS Foundation Trust; West Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent NHS Trust is seeking a motivated Administrator to join the Heart Failure service team. This role is vital in supporting patient care across Staffordshire. Applicants should have a NVQ 3 in Business Admin and proficiency in using Microsoft Office. You will be part of a supportive environment, helping to provide excellent care. Salary ranges from £24,937 to £26,598 annually for a fixed-term of 12 months in Stoke-on-Trent, with flexible working options available.

Benefits

Career development opportunities

Supportive team environment

Qualifications

• Prior administrative experience in a team setting.
• Understanding of office procedures and customer handling.
• Ability to manage and prioritise workload.

Responsibilities

• Support the Heart Failure service with appointments and correspondence.
• Maintain patient records in compliance with data protection.
• Manage own workload to meet service demands.

Skills

Excellent communication skills

Proficient in Office Package (Word, Outlook, Excel)

Typing skills and ability to transcribe from audio

Education

NVQ 3 in Business Admin or relevant experience

Good standard of general education

Recognised typing qualification (RSA II or equivalent)

Job description

Job Summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

We have an exciting opportunity for an Administrator to join our Team supporting the North Staffordshire Heart Failure Team. We are looking for a highly motivated, enthusiastic, and proactive administrator to support our Heart failure service covering North Staffs, Stoke on Trent and Staffordshire Moorlands areas. You must have proven knowledge of administration procedures, IT skills and excellent communication skills. This role will be key in supporting the Heart Failure service in providing a joined-up patient journey and you required to work flexibly in response to the needs of the service, providing cover to other area Heart Failure teams as directed by the operational lead, to ensure continuity of a quality service.

In return you will be part of a highly supportive team, who will develop your skills, knowledge and experience.

Main duties of the job

• Responsible in the use and expenditure of the Trust's resources that you utilise.
• Accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
• Plan and organise appointments, meetings, clinics, diaries, and activities to ensure that standards of service appropriate to the area of work are met.
• Produce clinical correspondence e.g. letters, reports, from a variety of sources including documents and digital dictation.
• Send out diagnostic requests and chase up results.
• Prioritise and manage own workload to meet the needs and requirements of the service demands.
• Undertake general office duties as required including filing, photocopying, scanning and maintaining stock levels.

About Us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications. Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Details

Date posted: 09 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time, Flexible working, Compressed hours

Reference number: 301-SB-25-7630187

Job locations: Stoke Health Centre, Honeywall, Stoke on Trent, ST4 7JB

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details on the role.

Person Specification

Essential qualifications & training

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a good standard of general education
• Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence

Desirable qualifications

• Audio Transcription RSA II
• ECDL
• RSA III typing

Essential experience

• Previous secretarial / administrative experience
• A good understanding of office procedures
• Working as part of a team
• Manage and prioritise own workload
• Dealing with the public

Desirable experience

• Previous experience of working within the NHS
• Use of RiO and EMIS

Essential skills, knowledge & abilities

• Good written and verbal communication skills
• Excellent typing skills and ability to transcribe from audio with precision and speed.
• Work on own initiative and as part of a team
• Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc.)
• Willing to travel to other locations as and when required.

Desirable skills, knowledge & abilities

• Knowledge of medical terminology

Essential personal attributes

• Flexible/Adaptable Approach with good interpersonal skills
• Approachable
• Smart Appearance
• Ability to work under pressure and to meet tight deadlines, prioritising workload
• Demonstrate sensitivity, discretion and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Midlands Partnership NHS Foundation Trust

Stoke Health Centre, Honeywall, Stoke on Trent, ST4 7JB

Website: https://www.mpft.nhs.uk