Administrator – Full Time – Thame

Catering; Thame; On-site; GBP 18,000 - 21,000; Full time

Job summary

Catering in Thame, Oxfordshire, is seeking a Temporary Customer Service Administrator to join their team. The role involves handling customer emails, investigating and resolving complaints, updating records, and supporting the wider customer service team in a busy environment.

You will need experience in customer service or administration, strong written communication, and excellent attention to detail. The position offers a temporary assignment in a customer-focused setting.

Qualifications

• Previous experience in a customer service or administration role.
• Confident handling customer complaints and resolving issues effectively.
• Strong written communication skills with excellent attention to detail.
• Good organisational and time management skills.

Responsibilities

• Responding to customer emails in a timely and professional manner.
• Investigating and resolving customer complaints.
• Updating customer records and maintaining accurate information.
• Managing customer enquiries and ensuring follow up actions are completed.
• Supporting the wider customer service team with administrative tasks.
• Monitoring shared inboxes and prioritising responses.

Skills

Customer service

Administration

Microsoft Office

Attention to detail

Time management

Communication

Tools

Microsoft Office

Job description

A busy and customer focused organisation in Thame is looking for a Temporary Customer Service Administrator to join their team. This role is ideal for someone who enjoys helping customers, managing enquiries, and resolving complaints in a professional and timely manner. This is a varied Temporary Customer Service Administrator position where no two days are the same.

Paying £13.42 per hour.

Duties:

• Responding to customer emails in a timely and professional manner
• Investigating and resolving customer complaints
• Updating customer records and maintaining accurate information
• Managing customer enquiries and ensuring follow up actions are completed
• Supporting the wider customer service team with administrative tasks
• Monitoring shared inboxes and prioritising responses

Experience:

• Previous experience in a customer service or administration role
• Confident handling customer complaints and resolving issues effectively
• Strong written communication skills with excellent attention to detail
• Good organisational and time management skills
• Proficient in Microsoft Office and email systems
• Professional, friendly, and customer focused approach
• Ability to work well both independently and within a team

This Temporary Customer Service Administrator role offers the opportunity to gain valuable experience within a supportive team environment.

If you are an organised and proactive Administrator seeking your next temporary opportunity in Thame, we would love to hear from you.

Salary: £13.42/hour

Job Type: Temporary

Location: Thame, Oxfordshire