Administrator – Client Services

Sussex Recruitment Ltd; Uckfield; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sussex Recruitment seek a super administrator for their client based in Uckfield – you will deliver excellent customer service and case management administration to a portfolio of clients in this varied and busy role.

Responsibilities include loading new cases, reviewing cases, booking appointments, releasing advice letters, closing cases and liaising with clients and 3rd parties via telephone, email and letter; escalating complex cases to colleagues as needed.

Qualifications

• Excellent verbal and written communication skills required.
• Initiative and a proactive approach in a busy admin environment.
• Willing to take an active role in own development.
• Experience in customer service, case management or administration.
• Good IT skills: Word, Excel, Outlook; knowledge of Office 365 preferred.

Responsibilities

• Loading new cases and case reviews.
• Booking appointments and releasing advice letters.
• Closing cases and liaising with clients and 3rd parties via telephone, email and letter.
• Escalating complex cases to relevant colleagues when needed.

Skills

Verbal communication

Written communication

Initiative

Customer service

Case management

Administration

Proactive mindset

Tools

Office 365

Outlook

Word

Excel

Database systems

Job description

Sussex Recruitment seek a super administrator for their client based in Uckfield – you will deliver excellent customer service and case management administration to a portfolio of clients in this varied and busy role.

Management of cases including:

• - Loading new cases
• - Case reviews
• - Booking appointments
• - Releasing advice letters
• - Closing cases
• - Liaising with clients and 3rd parties via telephone, email and letter
• - Escalating complex cases or those that are progressing slowly to relevant colleagues

Skills and qualifications required:

• - Good verbal and written communication skills
• - Initiative and a proactive approach
• - Willing to take an active role in one’s own development
• - Experience in a customer service, case management or administration-based department
• - Good IT skills to include the use of database systems, Outlook, Word and Excel. (Ideally to include knowledge of Office 365)

We endeavour to respond to all applications; however, due to the large volume this isn’t always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities .