Client Services Administrator & Case Manager

Sussex Recruitment Ltd; Uckfield; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sussex Recruitment seek a super administrator for their client based in Uckfield – you will deliver excellent customer service and case management administration to a portfolio of clients in this varied and busy role.

Responsibilities include loading new cases, reviewing cases, booking appointments, releasing advice letters, closing cases and liaising with clients and 3rd parties via telephone, email and letter; escalating complex cases to colleagues as needed.

Qualifications

• Excellent verbal and written communication skills required.
• Initiative and a proactive approach in a busy admin environment.
• Willing to take an active role in own development.
• Experience in customer service, case management or administration.
• Good IT skills: Word, Excel, Outlook; knowledge of Office 365 preferred.

Responsibilities

• Loading new cases and case reviews.
• Booking appointments and releasing advice letters.
• Closing cases and liaising with clients and 3rd parties via telephone, email and letter.
• Escalating complex cases to relevant colleagues when needed.

Skills

Verbal communication

Written communication

Initiative

Customer service

Case management

Administration

Proactive mindset

Tools

Office 365

Outlook

Word

Excel

Database systems

Job description

Sussex Recruitment seek a super administrator for their client based in Uckfield – you will deliver excellent customer service and case management administration to a portfolio of clients in this varied and busy role.

Responsibilities include loading new cases, reviewing cases, booking appointments, releasing advice letters, closing cases and liaising with clients and 3rd parties via telephone, email and letter; escalating complex cases to colleagues as needed.