Administrator (Carrickfergus)

Honeycomb Jobs Ltd; Carrickfergus; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Immediate start

Public sector experience

Hourly rate £14.59

Job summary

Honeycomb Jobs Ltd is recruiting an Administrator for a large public sector organisation in Carrickfergus. The role is a 6-month temporary position within the Neighbourhood Services team, focused on delivering high-quality customer support and maintaining accurate records.

Standard hours are 37 per week, Monday to Friday, 9:00 to 17:00, with an hourly rate of £14.59. You will handle inquiries, process orders and invoices, maintain databases and documentation, and support performance reporting

Qualifications

• 2 years of administrative experience in a busy office environment.
• Experience of processing orders and invoices.
• IT literacy and confidence using databases, email and Microsoft packages.

Responsibilities

• Provide efficient administrative support to the Waste Management team at the depot.
• Respond to customer enquiries and manage telephone calls, emails and correspondence professionally.
• Maintain accurate records, databases, filing systems and operational documentation.
• Process invoices, orders and financial paperwork in line with Council procedures.
• Monitor trade waste schedules and provide updates to relevant officers.
• Collate, analyse and report operational performance data to support service delivery.
• Coordinate meetings and prepare agendas, reports and minutes as required.
• Maintain staff training records and ensure documentation is securely managed and archived.
• Support stock control, equipment ordering and the promotion of Council waste services.
• Work collaboratively with colleagues to maintain high standards of customer service, health and safety, and continuous service improvement.

Skills

IT literacy

Order processing

Invoice processing

Customer service

Data entry

Education

GCSEs including English & Maths

Tools

Microsoft Office

Databases

Job description

Honeycomb is delighted to be working with a large public sector organisation to recruit an Administrator within the Neighbourhood Services team. This role is temporary for 6 months and based in Carrickfergus.

The Role

As an Administrator within the Neighbourhood Services team, you will play a key role in delivering high-quality customer support to service users while ensuring operational records are accurate, up to date and well maintained.

Key Responsibilities

• Provide efficient administrative support to the Waste Management team at the depot.
• Respond to customer enquiries and manage telephone calls, emails and correspondence professionally.
• Maintain accurate records, databases, filing systems and operational documentation.
• Process invoices, orders and financial paperwork in line with Council procedures.
• Monitor trade waste schedules and provide updates to relevant officers.
• Collate, analyse and report operational performance data to support service delivery.
• Coordinate meetings and prepare agendas, reports and minutes as required.
• Maintain staff training records and ensure documentation is securely managed and archived.
• Support stock control, equipment ordering and the promotion of Council waste services.
• Work collaboratively with colleagues to maintain high standards of customer service, health and safety, and continuous service improvement.

The Person

The successful candidate will be an experienced administrator with experience in a busy office environment. You will have excellent IT skills and experience in processing orders and invoices.

Essential Criteria

• 5 GCSEs grades A-C or equivalent, including English and Maths
• 2 years of administrative experience in a busy office environment to include:
  - Administrative experience within a customer-focused environment
  - Experience of processing orders and invoices
  - IT literacy and confidence using databases, email and Microsoft packages
• Alternatively, if you do not possess the GCSE qualifications, you must be able to demonstrate 4 years of experience in the above

Desirable Criteria:

• Local Government and Waste Services knowledge

The Package and Benefits

• 6-month temporary position
• Immediate start, based in Carrickfergus
• 37 hours per week, Monday to Friday, 9:00 am to 5:00 pm
• Opportunity to gain valuable experience within a large public sector organisation.
• Hourly rate of £14.59

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.