Administrator (ARMs Service)

NHS; Grays; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in Essex is seeking a full-time Band 3 Administrator for the At Risk Mental States (ARMS) service. This role involves handling administrative tasks, taking minutes at meetings, and supporting therapists through various duties. The ideal candidate will be organised, detail-oriented, and proficient in Microsoft Office. Applicants should be confident in interacting with service users and have prior administrative experience. Join a supportive team and contribute to vital mental health services in the community.

Benefits

Comprehensive wellbeing and lifestyle support

In-house training and coaching support

Qualifications

• Previous administrative experience.
• Experience of agendas, minutes and papers for meetings.

Responsibilities

• Complete all administrative tasks and provide cross cover.
• Take minutes at weekly MDT meetings.
• Respond to telephone calls, faxes, and emails promptly.
• Monitor voicemail and handle call backs including cancellations.
• Assist in course administration.

Skills

Knowledge of administrative procedures and systems

Proficient in Microsoft Office applications

Job description

Exciting Opportunity: Band 3 Administrator - At Risk Mental States (ARMS), Inclusion Thurrock NHS Talking Therapies

An exciting opportunity has arisen for a full-time Band 3 Administrator at the At Risk Mental States (ARMS), part of Inclusion Thurrock NHS Talking Therapies. This role is ideal for an enthusiastic, organised individual who is confident with IT systems and eager to become an integral part of a fast‑paced and supportive team. The position is full-time, Monday to Friday.

The ARMS service is a busy mental health service providing support across Essex. We currently have a vacancy in our administrative team, which would suit someone who is confident, enjoys a challenge, and appreciates the importance of attention to detail, confidentiality, and accuracy when handling client information. This role offers the opportunity to work as part of a dedicated team, providing support, flexibility, and professional satisfaction.

Main duties of the job

While this service does not work with clients in crisis, we frequently support individuals who are distressed, anxious, depressed, or confused. It is therefore essential that you can engage with clients calmly and confidently, while maintaining professional boundaries at all times.

The role is varied and includes responsibilities such as:

• Reception duties and face‑to‑face contact with service users
• Minute taking
• Managing telephone enquiries
• Organisational and administrative support for therapists, managers, and multi‑agency colleagues

If this opportunity appeals to you and you can see yourself as part of our team, please submit your application promptly, as the advertisement may close early if sufficient suitable applications are received.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in‑house training and coaching support. Our services are robustly governed, evidence‑based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Job responsibilities

Please see the attached Job Description and Person Specification for further details. A summary is below:

• To complete all administrative tasks undertaken by the admin team providing cross cover where needed.
• Take minutes at weekly MDT meetings
• Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately.
• Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments.
• To assist in course administration.
• Contacting service users by telephone.
• Dealing with enquiries to the services by patients and their family, health professionals.
• Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service.
• Entering data accurately on various systems and service procedures

Qualifications

• Knowledge of administrative procedures and systems.

Skills

• Detailed knowledge and proficient skill in using all Microsoft Office applications e.g. Word, Excel, PowerPoint etc

Experience

• Experience of agendas, minutes and papers for meetings
• Previous administrative experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.