Administrator

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Wokingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking an Administrator to join the Wokingham Community Mental Health Service in Resource House, Wokingham. You will coordinate administrative support for a designated team and serve as the first point of contact for the service, ensuring smooth communications and efficient office procedures.

The role includes arranging meetings, minutes, diary management, and handling data across systems, with strong IT skills and a patient-centered approach.

Qualifications

• Role may require a vocational Level 3 qualification or at least 2 years relevant experience.
• Strong administrative experience within NHS or healthcare setting is desirable.
• Good IT skills and data handling abilities are essential.

Responsibilities

• Provide the initial point of contact for callers and visitors, ensuring reception cover and sensitivity to service users.
• Coordinate meetings and events, book rooms, arrange refreshments, and take minutes.
• Maintain office systems and input data accurately across electronic and hard copy records.
• Support service managers with diary management and confidential correspondence.
• Assist in collection, processing and presentation of data for management information.

Skills

Reception duties

Minute taking

Diary management

IT skills

Communication skills

Organisational skills

Education

Vocational Level 3 qualification

Tools

Outlook

MS Office

Databases

Job description

Job Title: Administrator Location: Resource House, 20 Denmark Street, Wokingham, Berkshire, RG40 2BB Hours: 37.5 hours per week - Monday - Friday 9.00am - 5.00pm Trust: Berkshire Healthcare NHS Foundation Trust Role type: Temporary for 3 months with possibility of becoming permanent Reference: 91138 Role details The postholder will work as a member of Wokingham Community Mental Health Service, coordinating and providing administrative support to a designated operational team, including collating and inputting data. The postholder will ensure good communications are maintained across the service, being the first point of contact for the service

• Providing the initial point of contact to callers/visitors to the CMHS, ensuring that reception services are covered and are sensitive to the diverse needs of the service users. To be the central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures.
• Assist with planning and arranging meetings and events which may be internal or external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc. Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way. Maintain all office systems, both electronic and hard copy, across the service, ensuring that services run smoothly through having well planned and organised administrative systems and processes in place. Assist in the efficient and accurate recording of data on all electronic systems. Type confidential correspondence, reports and other documentation to a high standard within agreed timescales. Provide dedicated secretarial support to Service Managers, as required, including diary management. Assist in the collection, processing and presentation of data received for management and service information.
• Maintain effective communication across the service, including procedures for answering telephones and taking messages. Report any faults with telephone equipment to relevant parties and monitor until any issues are resolved. Organise all outgoing mail, ensuring mail is ready for collection as given times. Sort and distribute incoming mail. Manage the distribution of service user and staff communications and information across the service as required. Responsible for, as designated by the Business Support Manager/Business Development Manager, the ordering of stationary and maintaining office supplies. Support projects within the service by undertaking various administrative and clerical tasks.
• This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience. You'll learn the following whilst working at the trust: 1. An in depth understanding of the roles and responsibilities involved in working within the NHS 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
• Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking. Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others Ability to use a practical problem-solving approach in everyday situations Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
• As a member of NHS Professionals, you have fantastic benefits: Competitive pay rates- work this week, get, opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
• Paid next week
• Essential support when you need it- 24/7 365 days- call us anytime Multi locational- work across neighbouring Trusts Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements Training and development opportunities- Keep up with the essentials and more Build holiday allowance for every shift you work- your work life balance is important to us Stakeholder pension scheme available- a flexible future for you and yours Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal