Administrator

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Matlock, Greater London; Hybrid; GBP 25.000 - 30.000; Vollzeit

Zusammenfassung

The National Association of Citizens Advice Bureaux seeks an organised Administrator to join our Administration Team in Matlock. This 37-hour-per-week, permanent role offers hybrid working with at least one day per week in the office.

You will produce reports from our CRM, manage data and records, support managers and HR, and conduct follow-up calls to gather feedback. Strong IT and excellent communication are essential.

Qualifikationen

• Excellent written and verbal communication skills (essential)
• Advanced Microsoft Excel skills (essential)
• Experience producing reports and management information (essential)
• Excellent attention to detail and organisational skills (essential)
• Experience in charity or voluntary sector (preferred)

Aufgaben

• Produce reports and management information from our CRM system, maintaining accurate records and preparing data for funders.
• Conduct follow-up survey calls to gather feedback and outcomes information from clients.
• Provide administrative support across services, manage documentation and digital records, coordinate information and processes, support managers, senior leaders and HR colleagues.

Kenntnisse

Excellent written and verbal comms

Advanced IT skills

Experience producing reports/MI

Attention to detail/organisational

Tools

Microsoft Excel

Jobbeschreibung

Administrator

Apply before 5pm on 8 November 2026.

Job summary

• Salary: £27,263.00
• Location: Matlock
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 37

About the role

Administrator

Hours: 37 hours per week

Contract: Permanent

Salary: £27,263.00 per annum, pro rata

Location: Matlock (hybrid mix of home and office working 1 day per week minimum)

About the role:

We are looking for a highly organised, proactive Administrator with strong IT skills to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across the organisation while playing a key role in supporting the delivery of our new Crisis and Resilience service.

You will be responsible for:

• Producing reports and management information from our CRM system, maintaining accurate records and preparing data in line with funder requirements.
• You will also have direct contact with clients, conducting follow-up survey calls to gather feedback and outcomes information.
• Your duties will also include providing administrative support across a range of services, managing documentation and digital records, coordinating information and processes, maintaining statistics and reports, and supporting managers, senior leaders and HR colleagues with a variety of administrative tasks.

The role is fast-paced and responsive, requiring flexibility, strong organisational skills and the ability to adapt to changing priorities while working collaboratively with colleagues across the organisation.

Who we are looking for:

The ideal candidates will have:

• Excellent written and verbal communication skills (essential)
• Strong IT skills, including advanced Microsoft Excel skills (essential)
• Experience producing reports and management information (essential)
• Excellent attention to detail and organisational skills (essential)
• Experience of the charity or voluntary sector (preferred)

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