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Citizens Advice Derbyshire Districts; Matlock; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Citizens Advice Derbyshire Districts is seeking an organised Administrator to support the Administration Team and the delivery of the Crisis and Resilience service. You will compile reports from the CRM, keep accurate records, and prepare data to meet funder requirements.

The role also involves client contact, survey follow-ups, and providing broad admin support across services and HR tasks. The role demands flexibility and strong organisational skills to adapt to changing priorities while

Qualifications

• Produce reports and management information from the CRM.
• Maintain accurate records and funder-compliant data.
• Provide admin support across services and HR tasks.

Responsibilities

• Produce reports and MI from the CRM to track outcomes.
• Maintain documentation and digital records across services.
• Support managers and HR with administrative tasks.

Skills

Organisation

IT skills

CRM reporting

Data entry

Coordination

Tools

CRM software

Job description

Location: Matlock (hybrid mix of home and office working 1 day per week minimum)

About the role:

We are looking for a highly organised, proactive Administrator with strong IT skills to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across the organisation while playing a key role in supporting the delivery of our new Crisis and Resilience service.

You will be responsible for producing reports and management information from our CRM system, maintaining accurate records and preparing data in line with funder requirements. You will also have direct contact with clients, conducting follow-up survey calls to gather feedback and outcomes information. Your duties will also include providing administrative support across a range of services, managing documentation and digital records, coordinating information and processes, maintaining statistics and reports, and supporting managers, senior leaders and HR colleagues with a variety of administrative tasks. The role is fast-paced and responsive, requiring flexibility, strong organisational skills and the ability to adapt to changing priorities while working collaboratively with colleagues across the organisation.