Administrator

Citizens Advice Ltd; Matlock; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Citizens Advice Ltd in Matlock is seeking a highly organised Administrator to provide essential administrative support across the organisation and assist with the delivery of a new Crisis and Resilience service. The role involves producing reports from the CRM, maintaining records, and contacting clients to gather outcomes information.

The ideal candidate will have excellent written and verbal communication, advanced Excel skills, and experience in report generation, with flexibility to adapt to

Qualifications

• Excellent written and verbal communication skills (essential).
• Advanced Microsoft Excel skills (essential).
• Experience producing reports and management information (essential).
• Excellent attention to detail and organisational skills (essential).
• Experience of the charity or voluntary sector (preferred).

Responsibilities

• Producing reports and management information from our CRM system, maintaining accurate records and preparing data in line with funder requirements.
• Direct contact with clients, conducting follow-up survey calls to gather feedback and outcomes information.
• Providing administrative support across a range of services, managing documentation and digital records, coordinating information and processes, maintaining statistics and reports, and supporting managers, senior leaders and HR colleagues with a variety of administrative tasks.

Job description

Location: Matlock (hybrid mix of home and office working 1 day per week minimum)

About the role:

We are looking for a highly organised, proactive Administrator with strong IT skills to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across the organisation while playing a key role in supporting the delivery of our new Crisis and Resilience service.

You will be responsible for:

Producing reports and management information from our CRM system, maintaining accurate records and preparing data in line with funder requirements.

You will also have direct contact with clients, conducting follow-up survey calls to gather feedback and outcomes information.

Your duties will also include providing administrative support across a range of services, managing documentation and digital records, coordinating information and processes, maintaining statistics and reports, and supporting managers, senior leaders and HR colleagues with a variety of administrative tasks.

The role is fast-paced and responsive, requiring flexibility, strong organisational skills and the ability to adapt to changing priorities while working collaboratively with colleagues across the organisation.

Who we are looking for:

The ideal candidates will have:

• Excellent written and verbal communication skills (essential)
• Strong IT skills, including advanced Microsoft Excel skills (essential)
• Experience producing reports and management information (essential)
• Excellent attention to detail and organisational skills (essential)
• Experience of the charity or voluntary sector (preferred)

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.