Quality Administrator - Maternity Cover

Creative Support; Dudley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Counselling support

Pension + 28 days leave

Enhanced DBS paid

Job summary

Creative Support Limited in Dudley is seeking a dedicated Administrator to join our team at The Dudley Hub. The role supports administrative functions, payroll processing, and secretarial support to the Service Director and local management, ensuring records meet CQC and contract requirements.

The position is 37.5 hours per week, Monday to Friday, with typical 9-5 hours and some flexibility. Great for students or parents balancing school runs, with competitive pay and benefits.

Qualifications

• Warm, proactive and organised individual to join the Dudley team.
• Ability to maintain accurate records and support CQC and contract requirements.

Responsibilities

• Assist with the local quality assurance programme.
• Help maintain CQC compliance at the registered office.
• Process the local payroll.
• Obtain and report data and statistics for the service.
• Arrange meetings and take and produce minutes.

Job description

Closing Date: Thursday 15th October 2026

Up to £13.40 per hour (Up to £26,130 per annum)

Dudley, West Midlands

Full-Time

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to hire an Administrator to join our team in Dudley.

Our team in Dudley is based at The Dudley Hub on King Street. We are looking for warm, proactive and organised individuals to join our team as an Administrator. This role is to support the administrative functions of the local office, as well as to offer Personal Assistant and secretarial support to the Service Director and the local management team. It is essential that all of our services maintain excellent and accurate records, using systems that support the service to evidence CQC Requirements and Contract Requirements and this would be a large focus for your role.

Administrator Duties:

• Assisting with our local quality assurance program,
• Helping maintain CQC compliance at the registered office,
• Processing the local payroll,
• Obtaining and reporting data and statistical information around the service,
• Effective communication and efficient organisation skills, arranging meetings and taking and producing minutes.

You will be working out of the office at our Dudley Hub on King Street. In the heart of Dudley just minutes away from the Zoo and Castle with good public transport links all round.

The role hours would be a total of 37.5 per week, worked from Monday – Friday. We would expect these hours to be worked between 9-5 but you would have flexibility around how this works and could tailor you shift patterns within these parameters to suit your need. We feel this could be ideal for someone who is studying or for a parent who wants to work whilst there child is at school.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,
• Competitive pay and a pension with company contribution and 28 days annual leave pro rata
• Company paid enhanced DBS for all staff,

Vacancy Reference Number: 95086

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.