Administrator

Travail Employment Group; Knaresborough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established local business is searching for an experienced Administrator in Knaresborough. This role involves serving as the main contact for customers, managing bookings, and delivering exceptional service. Candidates should possess excellent organizational skills and experience in customer service. The position offers a competitive salary and a friendly office environment, presenting a fantastic opportunity for someone looking to grow within a supportive team.

Benefits

On Site Parking

20 Days Holiday Plus Bank Holidays

Friendly Local Office

Qualifications

• Previous experience in a customer service role preferred.
• Able to work efficiently unsupervised.
• Live within close proximity of Knaresborough.

Responsibilities

• Be the main point of contact for all customers over the phone, email, and in person.
• Deal with new and existing client bookings.
• Build customer relations, providing exceptional customer service throughout.

Skills

Excellent organisational and time management skills

Good verbal and written communication skills

Good administration skills & able to use Microsoft packages

Job description

Administrator
£26,325 - £27,300, Knaresborough, On Site Parking, 20 Days Holiday Plus Bank Holidays, Friendly Local Office, Interesting & Varied Role.

Due to continued business growth and an internal promotion we are looking to recruit an experienced Administrator for this well established business based in Knaresborough. You will work in a small friendly office.

The main purpose of this Administrator role is to be the main point of contact for all customers, deal with new and current bookings, provide quotations and a smooth and streamlined service to the customers from enquiry through to completion. This is an interesting and varied role that will involve both administration and customer service skills. You will report directly to the Branch Manager and will be part of a market leading, well established UK brand.

Responsibilities of this Administrator role:

• Be the main point of contact for all customers over the phone, email and in person
• Deal with new and existing client bookings
• Discuss clients' requirements, create bookings and provide quotations
• Build customer relations, providing exceptional customer service throughout
• Update and maintain accurate client records
• Create invoices and take payments
• Adhere to all company policies and procedures
• Deal with import and export documentation, including customs
• Liaise with third parties to ensure all procedures all followed accurately
• Send our regular marketing material to potential customers

Requirements:

• Excellent organisational and time management skills
• Good verbal and written communication skills
• Good administration skills & able to use Microsoft packages
• Previous experience in a customer service role preferred
• Able to work efficiently unsupervised
• A good understanding of the importance of health & safety, policies & procedures
• Good knowledge of local area preferred
• Live within close proximity of Knaresborough

This Administrator role would suit someone who has worked as a customer service advisor, customer experience officer, office administrator, scheduler, or in sales support.

Please contact Nicola Wilson to discuss this role further details or to send a copy of your CV. We would ideally like to interview before Christmas if possible with a view to start in the New Year.

Due to the volume of applicants if we have not contacted you within 14 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors.
Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.