Administrator

BMC Recruitment Group Ltd; Gateshead; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Collaborative environment

Learning & development opportunities

20 days holiday

Job summary

BMC Recruitment Group Ltd is recruiting on behalf of an education technology business for a Sales Administrator to join the team. The role focuses on customer data management, live chat support and reporting to enable efficient sales processes and strong customer experiences.

You will support both Sales and Customer Success, handle confidential information with discretion and work across multiple systems in a collaborative environment.

Qualifications

• Good administrative and organisational skills with excellent attention to detail.
• Ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills with customers.
• Good IT and data entry skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, dependable and collaborative approach.

Responsibilities

• Process and maintain confidential customer data in line with GDPR.
• Ensure CRM records are accurate, complete and consistently maintained.
• Manage data imports, exports and cleansing to maintain data integrity.
• Provide first-line support via live chat and email.
• Respond to customer queries efficiently and record interactions in systems.
• Support multiple tasks and systems across the Sales and Customer Success teams.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

IT skills

Data entry

Prioritisation

Proactive & collaborative

Tools

CRM systems

Job description

I’m currently recruiting on behalf of my client, an established and growing education technology business, for a Sales Administrator to join their team. This is an excellent opportunity for an organised and detail-focused administrator who enjoys working with data, systems and customer-facing teams.

The Role

As a Sales Administrator, you’ll play an important operational role supporting both the Sales and Customer Success functions.

The position combines customer data management, administration, live chat support and reporting. You’ll be responsible for ensuring customer records are accurate and up to date, supporting efficient sales processes and assisting with routine reporting and school data analysis.

You’ll be joining a collaborative team where your organisational skills and attention to detail will help customer-facing colleagues focus on building strong relationships and delivering an excellent customer experience.

Key Responsibilities

Customer Data Management & Compliance

• Process and maintain confidential customer and data in line with GDPR requirements.
• Ensure CRM records are accurate, complete and consistently maintained.
• Manage data imports, exports and cleansing to maintain a high level of data integrity.

Customer Support

• Provide prompt and professional first-line support via live chat and email.
• Respond to customer queries efficiently and professionally.
• Ensure customer interactions are accurately recorded within internal systems.

We’re looking for someone who is organised, dependable and comfortable working across multiple tasks and systems.

You’ll ideally have:

• Good administrative and organisational skills with excellent attention to detail.
• The ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills, particularly when dealing with customers.
• Good IT and data entry skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A proactive, dependable and collaborative approach.

What’s on Offer

• £25,000 - £26,000 per annum
• 20 days’ holiday plus bank holidays.
• Supportive and collaborative working environment.
• Strong team culture.
• Ongoing learning and development opportunities.
• The opportunity to contribute to work that supports positive educational outcomes for young learners.
• Free onsite parking