Administrator

BMC Recruitment Group Ltd; North East; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

20 days holiday

Free onsite parking

Ongoing learning & development

Supportive team culture

Job summary

BMC Recruitment Group Ltd on behalf of a growing education technology client is recruiting a Sales Administrator to join their team. The role focuses on supporting Sales and Customer Success, handling customer data, live chat support and reporting to keep records accurate and up to date.

You will work across multiple systems, assist with data analysis and ensure a high level of service to customers while contributing to a positive educational outcome for learners.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Ability to handle confidential information with discretion and professionalism.
• Good written and verbal communication skills, especially with customers.
• Proficient IT and data entry skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, dependable and collaborative approach.

Responsibilities

• Process and maintain customer data and CRM records.
• Provide first-line support via live chat and email.
• Assist with routine reporting and school data analysis.
• Support Sales and Customer Success functions to improve customer experience.

Skills

Administrative skills

Organisational skills

Data handling

Customer-facing communication

Job description

I m currently recruiting on behalf of my client, an established and growing education technology business, for a Sales Administrator to join their team. This is an excellent opportunity for an organised and detail-focused administrator who enjoys working with data, systems and customer-facing teams.

The Role

As a Sales Administrator, you ll play an important operational role supporting both the Sales and Customer Success functions.

The position combines customer data management, administration, live chat support and reporting. You ll be responsible for ensuring customer records are accurate and up to date, supporting efficient sales processes and assisting with routine reporting and school data analysis.

You ll be joining a collaborative team where your organisational skills and attention to detail will help customer-facing colleagues focus on building strong relationships and delivering an excellent customer experience.

Key Responsibilities

Customer Data Management & Compliance

• Process and maintain confidential customer and data in line with GDPR requirements.
• Ensure CRM records are accurate, complete and consistently maintained.
• Manage data imports, exports and cleansing to maintain a high level of data integrity.

Customer Support

• Provide prompt and professional first-line support via live chat and email.
• Respond to customer queries efficiently and professionally.
• Ensure customer interactions are accurately recorded within internal systems.

We re looking for someone who is organised, dependable and comfortable working across multiple tasks and systems.

You ll ideally have:

• Good administrative and organisational skills with excellent attention to detail.
• The ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills, particularly when dealing with customers.
• Good IT and data entry skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A proactive, dependable and collaborative approach.

What s on Offer

• £25,000 - £26,000 per annum
• 20 days holiday plus bank holidays.
• Supportive and collaborative working environment.
• Strong team culture.
• Ongoing learning and development opportunities.
• The opportunity to contribute to work that supports positive educational outcomes for young learners.
• Free onsite parking.