Administrator

BMC Appointments Ltd; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

A growing education technology business is seeking a Sales Administrator to support both Sales and Customer Success, handling customer data, live chat, and reporting. The role emphasizes accuracy, confidentiality and timely responses to inquiries to help the team build strong relationships and deliver excellent customer experiences.

You will maintain CRM data, assist with imports/exports, and generate routine reports, contributing to efficient sales processes and data-driven insights for schools

Qualifications

• Good administrative and organisational skills with excellent attention to detail.
• The ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills, particularly when dealing with customers.
• Good IT and data entry skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A proactive, dependable and collaborative approach.

Responsibilities

• Process and maintain confidential customer data in line with GDPR requirements.
• Ensure CRM records are accurate, complete and consistently maintained.
• Manage data imports, exports and cleansing to maintain data integrity.
• Provide prompt and professional first-line support via live chat and email.
• Respond to customer queries efficiently and professionally.
• Ensure customer interactions are accurately recorded within internal systems.

Skills

Organisational skills

Attention to detail

Communication skills

Data entry

IT skills

Multitasking

Tools

CRM software

Live chat tools

Reporting tools

Job description

I’m currently recruiting on behalf of my client, an established and growing education technology business, for a Sales Administrator to join their team.

The Role

As a Sales Administrator, you’ll play an important operational role supporting both the Sales and Customer Success functions.

The position combines customer data management, administration, live chat support and reporting. You’ll be responsible for ensuring customer records are accurate and up to date, supporting efficient sales processes and assisting with routine reporting and school data analysis.

You’ll be joining a collaborative team where your organisational skills and attention to detail will help customer-facing colleagues focus on building strong relationships and delivering an excellent customer experience.

Key Responsibilities

Customer Data Management & Compliance

• Process and maintain confidential customer and data in line with GDPR requirements.
• Ensure CRM records are accurate, complete and consistently maintained.
• Manage data imports, exports and cleansing to maintain a high level of data integrity.

Customer Support

• Provide prompt and professional first-line support via live chat and email.
• Respond to customer queries efficiently and professionally.
• Ensure customer interactions are accurately recorded within internal systems.

We’re looking for someone who is organised, dependable and comfortable working across multiple tasks and systems.

You’ll ideally have:

• Good administrative and organisational skills with excellent attention to detail.
• The ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills, particularly when dealing with customers.
• Good IT and data entry skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A proactive, dependable and collaborative approach.

What’s on Offer

• Supportive and collaborative working environment.
• Strong team culture.
• Ongoing learning and development opportunities.
• The opportunity to contribute to work that supports positive educational outcomes for young learners.