Sales Administrator

Cameo Consultancy (Recruitment) Limited; Banbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Auto-enrolment pension

Free onsite parking

Learning and development opportunities

Holiday allowance up to 34 days

Job summary

Cameo Consultancy (Recruitment) Limited is seeking a Sales Administrator to support the smooth running of the department. You will provide an administrative link between customers and internal teams, ensuring orders, stock, and inquiries are managed accurately.

The role involves processing orders, monitoring stock, handling phone and email enquiries, updating product data and pricing, and coordinating with account managers.

Qualifications

• Strong knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook).
• Excellent numeracy and literacy skills.
• Exceptional organisation and time management.
• Self-motivated with proactive attitude.

Responsibilities

• Process orders accurately and meet customer requirements.
• Monitor stock levels and liaise with merchandisers to meet requirements.
• Answer customer telephone and e-mail enquiries promptly and efficiently.
• Be the link between the customer and departments on product matters.
• Input, check, and liaise with operations to ensure deadlines are met.
• Handle stock and technical enquiries; maintain product data and pricing.
• Book in deliveries and communicate with account managers daily.
• Record and analyse customer sales data to inform factory orders.
• Resolve delivery and invoicing queries and manage returns with other departments.
• Carry out general administration and housekeeping duties.
• Perform other duties as requested by Line Manager.

Skills

Numeracy

Literacy

Organisation

Problem solving

Communication

Tools

Microsoft Office 365

Job description

We are looking for an analytical and organised, Sales Administrator, where you will be part of a team responsible for the smooth running of the department.Your role will be in an administrative capacity, providing a link between customers and internal departments facilitating customer needs to ensure continuing relationships.You will need skills and qualities such as effective communication, attention to detail, a love for spreadsheets, accuracy, flexibility and problem solving.

Role Objective:

To ensure all customer orders, requirements and queries are accurately recorded, processed and managed through the system, that adequate stocks of a product are available for call-off or on factory order to enable product and information to be despatched accurately, on time, every time.

• To process all orders accurately and to meet customer requirements
• To monitor stock levels, report on availability, identify potential shortfalls and liaise with customer's merchandisers to meet customer requirements
• To answer all customer telephone and e-mail enquiries promptly and efficiently
• To be the link between the customer and departments on all matters relating to established products

Main Responsibilities for the Sales Administrator:

• Order processing including inputting, checking and liaison with operations and trading departments to ensure deadlines are met
• Handling telephone and e-mail enquiries, stock enquiries and technical queries
• Maintaining static product data, updating prices, and setting up new products on the system
• Booking in of all customer deliveries
• Liaising with account managers daily, to ensure the smooth running of their accounts
• Monitoring and controlling special orders
• Monitoring and controlling customer "own branded" stocks, maintaining stock reports and liaising with customer's merchandising team to ensure the product is always in stock or on factory order
• Meeting with customer's merchandising team to report on stock planning
• Recording and analysing customer sales data to assist in the planning of future factory orders
• Dealing with customer queries relating to deliveries and invoicing including regular and routine monitoring and reporting of delivery dates, obtaining of PODs and resolving pricing queries
• Liaising with other departments within the company to complete and resolve Customer Service issues, including returns management
• Maintaining and updating various spreadsheets
• General administration and housekeeping duties

• From time to time any other reasonable duties as may be reasonably requested by the Line Manager
• The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations.

Essential Skills and Requirements for the Sales Administrator:

• Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook) particularly excel
• Excellent numeracy & literacy skills
• Exceptional organisation skills - time management, ability to prioritise & meet project deadlines
• Forward thinker, able to identify and minimise problems before they occur
• Self-motivated and positive attitude to self-development

The starting salary offered is competitive and based on full time 39 hours.This is an opportunity to be part of a successful company, you will have 21 days holiday plus 8 bank holidays (increasing with length of service up to 34 days), employee discount on company products, auto-enrolment pension scheme, free onsite parking, learning and development opportunities.