Sales Administrator

JH Recruitment & Consultancy; Leeds; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Friendly environment

Office-based role near Leeds

Career development

Job summary

We’re working with a successful, growing family-run business on the outskirts of Leeds who are looking for a Sales Administrator to join their friendly team. You’ll work closely with a team of Account Managers, supporting them with day-to-day administration while also being a key point of contact for customers.

The Role You’ll be working in a busy, customer-focused environment, handling a high volume of enquiries and ensuring orders are processed accurately and efficiently.

Qualifications

• Previous experience in an administrative role, ideally within a busy customer or sales environment
• Experience handling a high volume of inbound calls
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Experience dealing with customers and providing a high level of service
• Previous experience processing orders and/or supporting a sales or account management team
• Strong attention to detail and accuracy
• The ability to prioritise and manage multiple tasks in a fast-paced environment
• Good knowledge of Microsoft Office

Responsibilities

• Processing customer orders accurately using internal systems
• Preparing shipping and carrier documentation
• Handling a high volume of inbound calls and customer enquiries
• Managing sales and customer service emails
• Supporting with customer queries and resolving issues where possible
• Providing day-to-day administrative support to the Account Management team
• Monitoring and helping to improve online customer reviews
• Checking retailer websites and reporting any errors or inconsistencies
• Supporting the wider sales team with general administration

Skills

Organised

Customer-focused

Telephone etiquette

Multi-tasking

Communication skills

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

We’re working with a successful, growing family-run business on the outskirts of Leeds who are looking for a Sales Administrator to join their friendly team. This is a varied role where you’ll work closely with a team of Account Managers, supporting them with day-to-day administration while also being a key point of contact for customers.

The Role

You’ll be working in a busy, customer-focused environment, handling a high volume of enquiries and ensuring orders are processed accurately and efficiently.

Your responsibilities will include:

• Processing customer orders accurately using internal systems
• Preparing shipping and carrier documentation
• Handling a high volume of inbound calls and customer enquiries
• Managing sales and customer service emails
• Supporting with customer queries and resolving issues where possible
• Providing day-to-day administrative support to the Account Management team
• Monitoring and helping to improve online customer reviews
• Checking retailer websites and reporting any errors or inconsistencies
• Supporting the wider sales team with general administration

About You

We’re looking for someone who is organised, confident and customer-focused, with previous administration experience and a great telephone manner.

You’ll ideally have:

• Previous experience in an administrative role, ideally within a busy customer or sales environment
• Experience handling a high volume of inbound calls
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Experience dealing with customers and providing a high level of service
• Previous experience processing orders and/or supporting a sales or account management team
• Strong attention to detail and accuracy
• The ability to prioritise and manage multiple tasks in a fast-paced environment
• Good knowledge of Microsoft Office
• A proactive attitude and willingness to learn
• A friendly and approachable personality with the ability to build strong working relationships

What's on Offer?

• Up to 27,000 salary, depending on experience
• Office-based role on the outskirts of Leeds
• Friendly and supportive working environment
• Stable position within a growing, family-run business
• Varied role with plenty of responsibility
• Opportunity to work alongside and support an experienced Account Management team
• A great opportunity for someone looking to develop their career within sales administration