Administrator

NHS Professionals; Droitwich Spa; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 365 support

Multi-locational

Shift & timesheet portal

Bank shifts & longer placements

Training & development opportunities

Holiday allowance

Stakeholder pension scheme

Job summary

NHS Professionals is seeking an Administrator to support the Coventry & Warwickshire NHS Trust through a temporary placement. The role involves handling administrative and secretarial tasks, arranging appointments, and supporting meetings with professional communication for diverse families.

You will learn NHS processes, gain familiarity with Trust policies, and work as part of a multi-disciplinary team across NHS facilities. A reliable, flexible, and empathetic approach is essential.

Qualifications

• Excellent telephone manner with a professional, courteous, and empathetic approach.
• Strong written and verbal communication for recording and relaying information.
• Ability to communicate clearly with families from diverse backgrounds.
• Active listening to accurately understand concerns and queries.
• Ability to manage difficult, distressed, or anxious callers calmly and sensitively.

Responsibilities

• Undertake administration and secretarial duties (specific to the role).
• Undertake general office duties i.e. typing, data inputting, filing, photocopying, facsimile, as deemed appropriate, in line with Trust Policies and Procedures.
• Arrange, confirm appointments and meetings, including hospitality, venues, equipment, travel and accommodation.
• Provide a secretarial service to meetings including preparation and distribution of agendas and papers.
• Answer and deal with face to face and telephone enquiries.

Skills

Telephone etiquette

Clear communication

Active listening

Calm caller management

Verbal & written notes

Job description

Job Title: Administrator

Location: Coventry & Warwickshire Partnership NHS Trust- Neurodevelopment Service CYPF & SPC

Hours: 37.5 hours Monday - Friday 09:00 – 17:00

Trust Location: Herefordshire and Worcestershire Health Care NHS Trust Covercroft

Covercroft Centre, Colman Road, Droitwich WR9 8QU

Work Type: Temporary

92062

What you’ll be responsible for:

• Undertake administration and secretarial duties (specific to the role).
• Undertake general office duties i.e. typing, data inputting, filing, photocopying, facsimile, as deemed appropriate, in line with Trust Policies and Procedures.
• Arrange, confirm appointments and meetings as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, travel accommodation etc.
• Provide a secretarial service to meetings including the preparation and distribution of agendas and papers.
• Answer / deal with both face to face and telephone enquiries.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Excellent telephone manner with a professional, courteous, and empathetic approach.
• Ability to communicate clearly with families from diverse backgrounds.
• Active listening skills to accurately understand concerns and queries.
• Ability to manage difficult, distressed, or anxious callers calmly and sensitively.
• Strong verbal and written communication skills for recording and relaying information.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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