Service Administrator

NHS Professionals; East Midlands; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Support 24/7

Multi locational

My Bank portal

Ad hoc shifts

Training and development

Holiday accrual

Pension scheme

Job summary

NHS Professionals is seeking a Service Administrator for Nottingham University Hospitals NHS Trust. You will handle telephone queries, arrange patient appointments, manage data on the screening management system, and handle correspondence in a fast-paced administrative setting.

This temporary role offers a Monday-to-Friday schedule, 37.5 hours, with training and development opportunities. You will work closely with NHS colleagues to ensure smooth patient administration and contribute to a high

Qualifications

• Previous administration experience required.
• Good telephone and customer service skills required.
• Accurate data entry and attention to detail required.
• Experience using Microsoft Office (Outlook, Excel and Word) preferred.
• Ability to prioritise workload and work independently.

Responsibilities

• Answer telephone calls and respond to patient queries.
• Book, amend and cancel patient appointments.
• Process patient information on the screening management system.
• Manage incoming and outgoing correspondence.
• Monitor and action worklists, emails and administrative tasks.

Skills

Administration

Telephone skills

Data entry

Microsoft Office

Workload prioritisation

Communication & organisation

Education

Vocational Level 3 qualification

Job description

Job Title: Service Administrator

Location: Nottingham University Hospitals NHS Trust

Hours: 37.5 hours Monday to Friday 8am to 4pm

Trust Location: 2nd Floor Office, Ropewalk House, 113 The Ropewalk, Nottingham, NG1 5DU

Work Type: Temporary

92322

What you’ll be responsible for:

• Answer telephone calls and respond to patient queries.
• Book, amend and cancel patient appointments.
• Process patient information on the screening management system.
• Manage incoming and outgoing correspondence.
• Monitor and action worklists, emails and administrative tasks.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

Skills:

• Previous administration experience.
• Good telephone and customer service skills.
• Accurate data entry and attention to detail.
• Experience using Microsoft Office (Outlook, Excel and Word).
• Ability to prioritise workload and work independently.
• Excellent communication and organisational skills.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.